Review Time
A very positive experience with this rental agency in Mallorca! Everything went smoothly and conveniently. Upon arrival at the airport, a van picks you up at the meeting point and takes you to the agency. There was a short wait, but nothing too long.On site, the formalities are quick and the staff is really friendly and professional. The vehicles are recent, in excellent condition, and very pleasant to drive. A real plus: comprehensive insurance is included in the price, which allows you to leave with peace of mind and without stress.Another super practical detail: the agency provides free umbrellas for customers—a real bonus in the middle of summer under the Mallorcan sun!The return journey is just as simple: you're taken back to the meeting point after returning the car. I highly recommend this agency for its quality of service, transparency, and efficiency.
On our second day in Mallorca, we were involved in an accident when another car drove into our parked vehicle. It was a stressful and upsetting experience — especially with my wife and our six-month-old baby with me.When I reported the incident to Top Gear Mobility, the response was shockingly cold and dismissive. No one asked whether we were safe or unharmed. Instead, before even hearing the full story, I was immediately told that the accident was my fault. The lack of empathy or basic concern for our wellbeing left us feeling completely unsupported in a moment of genuine distress.I had paid in advance for zero-excess insurance, expecting peace of mind in exactly this kind of situation. Instead, Top Gear Mobility’s team was unhelpful, aggressive, and utterly lacking in professionalism. Rather than assisting, they seemed intent on blaming me and making an already stressful situation even worse.The situation deteriorated further when they informed me that the car I had paid for — a Peugeot 3008 automatic (or similar) — would not be provided, and that the only option was a much smaller Renault Clio manual. With a baby, three 20kg bags, and a need for an automatic vehicle, this was clearly not suitable. I politely requested a refund, only to be met with hostility and aggression over the phone. The representative complained that it was “my fault,” that they now had to pay for the damage, and even suggested I had no right to request a refund — despite the fact that I had paid upfront for ten days.When I checked their website, I discovered that the same car I had originally booked was still listed as available for rent — proving that what I had been told was untrue. When I contacted them again to point this out, I was told we were “negligent” and that they would not provide any replacement vehicle at all — even though they had offered one (albeit smaller and unsuitable) just the day before.This entire experience left us stranded, distressed, and deeply disappointed. We were treated with complete disregard and a total lack of compassion. What should have been a simple resolution became one of the most frustrating and upsetting customer experiences I have ever had.
Customer serivce is awful - they make mistakes and blame you. They're nice and friendly, but always blame you for their errors. Wouldn't recommend them to anyone, for anything, whether parking or car rental. EDIT - sent email as requested below, no reply in a week.
Claim your business profile now and gain access to all features and respond to customer reviews.
Car rentals and parking services at Alicante and Palma airport. Our goal is to provide a high quality customer service, with a Meet & Greet service at Alicante airport arrivals terminal and fast shuttle service at Mallorca airport. We always do our best to improve your experience and to make our customer service unbeatable. We make everything easy upon arrival.
We also offer other services and extras to complete your car rental booking. You have the same-same fuel option, so just return your vehicle with the same level it was collected. Then we offer unlimited kilometers in all rentals and the possibility to add child seats (subject to availability and with an extra cost).
Alquiler de coches y parking en los aeropuertos de Alicante y Mallorca. Servicio cercano y de calidad por y para los clientes. Entregamos los coches en la terminal de llegadas del aeropuerto de Alicante y contamos con un rápido servicio de shuttle en el aeropuerto de Mallorca. Siempre damos lo mejor de nosotros para que nuestro servicio de atención al cliente sea impecable, y lo hacemos todo fácil hasta la recogida del coche.
También ofrecemos una serie de extras para completar el alquiler, cobertura completa en todos los alquileres y kilometraje ilimitado. See more
down2shine.com
haynes.com
sprocket.bike
www.youcanic.com
bikecloset.com
fastercars.ae
z1motorsports.com
stevestaxi.co.uk
parknfly.ca
www.carsupplieswarehouse.com