Review Time
After previously leaving a positive review in early November, despite one unpleasant interaction with a staff member, I was encouraged by the owner to email directly with my receipts for clarification. I did so in mid-November but received no response. I followed up a few days later and still heard nothing. It seems the owner wants to project a caring image by suggesting direct communication to resolve issues, yet fails to follow through. This has only added to my negative experiences. I'm left feeling quite disappointed.
I had a three-day trip scheduled, leaving on November 1 and returning on November 3. Many people I know have stopped using this service because rideshare options are more affordable. However, I chose this service for this trip since it was cheaper than the return fare of a rideshare. My reservation was saved in the app and was around $49. I was shocked when I went to retrieve my car and was charged $83.54. The agent, with an arrogant smirk, informed me that I was charged for an extra day, which increased my bill by 57%. The daily parking cost was over $30. Rideshare would have definitely been less expensive. I did not stay an extra day, and when I tried to access my reservation in the app to verify this, it had mysteriously disappeared, and I hadn't deleted it. The agent was unhelpful and just smirked, knowing I had no choice but to pay to get my car. How convenient for the service that I had no evidence of my reservation. So, after waiting a long time for the shuttle to pick me up from the airport, and realizing once again that the reservation price was meaningless, I am finished with this service.
We left our car at valet parking airport rd from 18th to 25.We had a voucher from CAA in Simcoe for $77.The initial cost was $186.99 voucher off and they charged us for an extra day.Our flight was on time and wait was about 20 min for them to pick us up.Our total for 1 wk was $162.65 .DO NOT USE these scammers unless you are okay being ripped off.CAA says nothing to do with them even though they gave us the voucher and their signs are all over where you leave your car.Lovely Holliday too bad get home and have stress.
"I had a three day jaunt booked, leaving Nov. 1 and returning Nov 3. Most people I know have abandoned Park n Fly because Uber or Lyft are cheaper. For this trip however I booked with Park n Fly because the cost was cheaper than the return fare for Uber or Lyft. The reservation was saved in my app and was around $49. Imagine my surprise when I went to pick up my car and was charged $83.54. The smug agent with a satisfied smirk on her face informed me that I had stayed an extra day so I got charged and additional 57%. Apparently the cost to park for one day costs over $30. Uber or Lyft would definitely been cheaper. I did not stay an extra day and when I went to pull up the reservation on the app to prove this, guess what? It had been deleted and not by me. The agent did nothing to help and instead just smirked because she knew, no matter what the cost, I would have to pay to get my car. How convenient for Park n Fly that I had no proof of the reservation. So, between waiting forever for the shuttle to pick me up from the airport, not for the first time, and finding, again, not for the first time, the reservation price meant nothing, I am done with Park n Fly."
Park my car in park and fly montreal came back from a 2 weeks trip and no car it was stolen from the lot. Worst part they are telling me that after looking at the security cameras my car never enter or exit the lot I drove almost 2 hours from Ottawa to Montreal to park there....came back from the trip at 3:40 pm tired after almost 20 hours of flying ready to drive back home and the experience left me drain finally after hours of police and running up and down the lot I was back home at 3:30 am no car.
WARNING: Parked the car for 7 days and came back to find that it had been broken into. Was told multiple times over the phone and email that once all the information is submitted, they will review. After collecting over a dozen images/video and writing out the whole incident, I get the following legalize (copied from their response):Parking ContractCHARGES ARE FOR THE USE OF PARKING SPACE ONLY. WE ASSUME NO RESPONSIBILITY WHATSOEVER FOR LOSS OR DAMAGE TO THE VEHICLE OR IT'S CONTENTS HOWEVER CAUSED.BY LEAVING YOUR VEHICLE WITH US YOU AUTHORIZE THIS COMPANY TO DELIVER THE VEHICLE TO AND FROM SAID PARKING SPACE WITHOUT RESPONSIBILITY TO US FOR LOSS OR DAMAGE TO THE VEHICLE OR IT'S CONTENTS HOWEVER CAUSED. AT OUR VALET LOCATIONS WE MAY PARK YOUR VEHICLE AT ANY ONE OF OUR OFF SHITE LOTS. They clearly no intention of compensating for damages to the car that occurred on their property. Why pretend and ask for all the details? What a waste of time. Terrible company.
I can't say how bad this service is enough. I did the Valet, thinking it would be better...wrong. Used the app, (which is terrible) drove in and the guy said." Your good get on the bus. Came back and the truck wasn't even registered. agent at the desk said, "they only take your cars they don't know what's going on". (me) Are you telling me that they guys who take your keys don't know he process? she said "yes". What the...!!BTW. whom ever is running this company or created this process should not be. How can you offer a service and not tell your employee's the process. Its a fundamental part of the Service. Holy cow.. We bring you our cars, you park it, we drive it home....how hard can it be. !! waited for 25 mins for my truck....BTW. On the bus ride back to Park & Fly. the Full bus could hear the CB radio full blast. Drivers were complaining about taking a break and working to much. You can't make this stuff up....so comical. Again, goes to management inability to run a business.my ticket number 54438 Ref:01052854438
Honestly, when you call somewhere and ask for quotes to talk to a human, why is it they tell you to go deal with it online? When you're calling to say I'd like to talk to a person. Why is it so complicated for this day and age to talk to a person to help them instead of telling them go online? Well that's the problem sir. I don't want to go online
My partner and I left our truck at a park and fly in Toronto and upon returned, our tunnel cover had been removed, our window was cracked and our side mirror damaged. I took photos and reached out. After a month of waiting for a response and a follow-up email I was sent a picture of another vehicle stating it must have been the wind. I enquired how wind could damage my mirror and windshield but was told "prove it". The manager I spoke to advised only the gate is monitored and they do not monitor the rest of the lot. They advised they never provide refunds and expect vehicles to be damaged or stolen. They advised they had the same truck stolen just a week ago, no big deal! Would not recommend.
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Park'N Fly Airport Parking, also known as Park'N Fly, is a Canadian airport parking operator based in Mississauga, Ontario.
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