Review Time
Not good. Not good at all. The surveys take FAR too long (upto 50 minutes each) with (if you're lucky) little, but more often, NO rewards at all. I'll stick with the FAR superior (and tried and tested PERSONALLY) One Poll. They pay regularly AND are totally clear about their rewards scheme with a helper on hand (Rachel in my case) if help is needed. Unlike Toluna - even tool-luna's AI bot, Luna, is still reporting as unavailable as I write!
Not good. Not good at all. The surveys take FAR too long (upto 50 minutes each) with (if you're lucky) little, but more often, NO rewards at all. I'll stick with the FAR superior (and tried and tested PERSONALLY) One Poll. They pay regularly AND are totally clear about their rewards scheme with a helper on hand (Rachel in my case) if help is needed. Unlike Toluna - even tool-luna's AI bot, Luna, is still reporting as unavailable as I write!
Today 20 02 26 hour 1::00 pm lunch. Toluna Colombia did not award the points, we completed survey 5352537-CO. We completed the survey fully and correctly, but the official in charge did not award us the points, although they use the survey to charge the contractor. Lip balm survey, the officials take it out on those of us who participate in the surveys, because of their commissions. TOLUNA COLOMBIA has a habit of cheating.
Total scam company. Completed surveys to the value of 90,000 points and tried to redeem via Paypal. Received a message to say the payment had been rejected and when I have tried to log in to my account it said my credentials were wrong. Tried to re-set password but did not receive any re-set password email. Contacted them on numerous occasions and they have said my account is now closed and cannot be re-opened. All of the points have gone...total scam
How interesting to read other reviews, all of which are bad!!! I have not experienced their payout arrangements as I haven't done this for long enough but my account has been suspended for no apparent reason that I can see. I'm not sure what these people get out of these surveys except irritating everyone beyond belief!
Toluna are clearly a dishonest duplicitous disreputable company.They must now owe tens of thousands of pounds/dollars to 100's of panellists.They are obviously just utter scammers and yet TrustPilot ranks them as 4.1 out of 5.How is that possible? All the positive reviews must come from NEW panellists who don't yet realise that they will NOT get paid by Toluna.Absolutely shocking company and if they were in the UK (they are French) I would take them to court to get my £150.Don't take any surveys from this wretched company as they will not pay you.
Have been with Toluna for years. They used to be fine however for the last few months they have not been paying rewards. I had to wait over a month for my last £30 reward to come. This time I have been waiting since the end of October for a £30 reward and they never respond to emails regarding this. The reward has now disappeared from my account and no longer says processing so doubtful if I will receive it. I will no longer do any surveys with them if I don't receive my reward. Looking at other people's reviews I cannot understand why they are still operating as a company and why people are still doing surveys with them
Waiting for 3 x £30 Amazon vouchers for months. Every time I contact them they tell me it’s solved and close the ticket. It isn’t solved. They owe me for work I’ve done for them. Completing surveys is work for which they need to pay me. Clearly they have huge issues as dozens of people are saying they haven’t been paid. It can’t be a staffing issue as they could just set up automatic digital payments as other survey companies do. It must, therefore, be cashflow issues. Have they run out of money? I’m predicting they’ll start closing people’s accounts before long, claiming people have violated their terms or some other poor reason, just to avoid paying people. They must owe thousands in rewards vouchers to their hardworking survey completers. It’s a scandal.
I left a review, on here, about rewards dating back to the 19th of October still not being paid, along with rewards from the 13th and 27th of November, totalling £70. I’ve put in several tickets and got fobbed off, saying my rewards are being processed. I received a reply on here, from Toluna, stating to basically put a ticket in, so they could look at this in more detail, which I did. I put a screenshot with the ticket, and it was marked as solved with no response from them whatsoever! Absolutely diabolical. I have a feeling I will now get blocked and will never receive my reward payouts.
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