Review Time
Ordered a set of wheels. One tire had a lump in the tread and a gap in the bead that wasn’t noticeable until I drove on them. Once they’ve been driven on all they offer is to process a tire warranty claim. Should have gotten the tires locally so they could have been replaced quicker. Now I’m having to wait on a manufacturer claim. Learn from my mistake, order rims from them but have tires installed at a local shop.
I looked into various options for purchasing a tire-and-wheel package. I kept coming back to TrailBuilt Off-road. The selection and options were great, and I was able to find what I wanted and get it configured. The interaction and ordering went smoothly, and the package was delivered without issue. The tires, wheels, and accessories were well protected. I would order from them again.
Such a great experience! Great website, intuitive and does a great job of narrowing down a vast number of options into just what I needed to make a decision. Email communication was excellent, transparent and timely. Got shipping updates right away, and was put in contact with the shipper who was also great to work with. All around a great experience buying wheels and tires online, which I was a little nervous about. Huge thank you for making the experience so smooth!
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