Review Time
Trail Built refused and ignored my attempt to file a manufacturer's limited warranty claim that addresses manufacturing defects in material and workmanship under normal and intended use.I have called multiple times and emailed back and forth to only be ignored and brushed off. Tire's official policy requires that all warranty claims be handled exclusively through the authorized dealer where the tires were originally purchased. Trail Built is an authorized reseller, so they are the correct entity to process the claim.UPDATE!After their management team reached out we were able to submit the claim. Geena was very helpful.Wished rest of their customer support were as helpful. Updated review as issue has been addressed. Tip: stay clear of cheap oversized off-road tires and stick to name brand tires.
I started typing up my review and it would have been so long that no one would have read it so im simply going to state the fact.. they dont do what they tell you they will! you may never get your stuff! And if you do it will be the wrong stuff!
First time purchasing a wheel and tire combo. Trailbuilt has many options to choose from. Once order was placed, I was updated as my order moved through the process. All the tires and wheels arrived without damage. They were packaged well, and ride great.
Shocked that set of custom wheels and all accessories arrived in days at no extra cost. Quality met expectations. Customer service excellent, order tracking from their site. Will be my first stop for any future Bronco stuff!
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