Name: translationonline.co.uk
Telephone: 02034889617
Rating: 4.8

Unhappy customer Guest

I used Translation Online for certified…

I used Translation Online for certified translations of two birth certificates and unfortunately had a very poor experience.The original translations contained multiple errors, including missed reference numbers, omitted content and incorrectly translated details that were clearly legible on the original documents. I contacted the company immediately to request a refund due to concerns about accuracy. I was asked to give them another opportunity to correct the work, which I agreed to.After carefully reviewing the documents, I highlighted all the mistakes and sent them by email, as well as explaining the issues several times over the phone. An amended version was provided, however it still contained a missing paragraph. I raised this again but the company continued to insist that everything had been checked, did not accept responsibility for the mistake and attributed issues to handwriting, which was clearly readable.As I had lost confidence in the accuracy of the translations, I requested a refund and asked them not to send the documents by post. They refunded the postage fee only.After further back and forth, I resent the documents with the missing paragraph clearly highlighted just to proof my point. Only at that point was the omission corrected and a further revised version sent to me, despite me already confirming that I no longer wished to use their services. The company then refused to refund the remaining fee £84 stating that the work had now been completed.Based on my experience, I found the quality control and complaint handling disappointing, particularly for a company advertising certified translations for official use and not accepting their mistakes when they were clearly demonstrated.

Date of experience: Jan 16, 2026

Al-Najim Guest

2 months ago

Super good

Easy to reach and understand the details on the web, fast responding to all you need and so good.Big thanks 😀

Date of experience: Dec 16, 2025

Mark B Guest

3 months ago

First class document translation service

I have now used TranslationOnline services twice for certified French to English translation of official documents, prepared originally by a French Notaire, for submission to the UK Government.The company is registered and headquartered in the United Kingdom.A quick response received to my request even during out of standard business working hours.Great communication to confirm request, provide options with a detailed pricing structure, response to further queries, confirm receipt of payment and finally to confirm completion of the document translation process.Electronic version of translated document received by email within the agreed timescale and requested hard copies received in hard backed envelope by post.I have been very impressed by their high standards and quality and would be happy to recommend their service to my friends and contacts.Should I require further document translations in the future, I will certainly be in contact with TranslationOnline.

Date of experience: Dec 09, 2025

Tim G. Guest

3 months ago

Prompt and straight-forward service

Prompt response to my interest, with quick clarification over the phone. The payment process was straight-forward. The electronic version was processes very quickly and the wet copy arrived promptly. All done within 1 week.

Date of experience: Dec 05, 2025

Elhady Guest

3 months ago

Competitive price (half price compared…

Competitive price (half price compared to other companies) and my certified translation was done in less than 3 hours. Smooth and super quick process … I asked for a quote and paid online; the admin called me to answer any questions I might have …. And in less than 3 hours I got my certified translation. That’s it. Very happy with the service received. Well Done team!

Date of experience: Dec 03, 2025

EMMANUEL MBA Guest

3 months ago

They are really professional

They are really professional. My documents were delivered in good timing and the job was done with perfection. I couldn't be more satisfied with their job. I really recommend this company.