translationonline.co.uk

4.8
4.8 Based on 121 reviews

Translation Online is a professional translation company in London, accredited by Association of Translation Companies. We provide certified translation in the UK for corporates, law firms and private clients. Our translations are accepted by the Home Off...

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Average Rating

4.8

/
5

121 Reviews

5 Star
94%
4 Star
2%
3 Star
0%
2 Star
0%
1 Star
3%

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So many good reviews not sure why

So many good reviews not sure why. I needed my sons Chinese Birth certificate translated urgently for a delayed passport application. They did do the translation on a Saturday and I received it the next day. However my name was in English on the original document but they spelt it completely wrong on the translated version also in English.It seemed a little unprofessional and rushed.This I can forgive, we all make mistakes. However what I find shocking is they post your documents 48hours no guarantee of delivery.Then blame Royal Mail when they chose that service. My documents took a week to arrive and no one gave me the option to pay for express post as the passport office don't except digital copies.Spoke to them but offered no partial refund. I paid 66GBP for a small Birth certificate to be translated and waited a week!Only use if you are not in a hurry otherwise choose a more reliable service that doesn't try to save a few quid at the post office.

1
Date of experience: Jul 04, 2025
MHF_cookie
The process was super easy

The process was super easy, quick and with a really good price. They answered all my questions without 10min. I had an express order for 24 hiurs and they did it in 12. Thank you again Engin Akgun!I highly recommend the this company.

5
Date of experience: Jun 24, 2025
MS17
Swift great work

Swift great work, excellent customer service, responds fast.

5
Date of experience: Jun 23, 2025
Ricky
I had a very positivr experience with…

I had a very positivr experience with Translation Online. The service was incredibly professional. My translation was completed and certified much earlier than expected, and the entire process was easy and hassle-free.Mike ensured everything was taken care of with great attention to detail. I truly appreciate their excellent customer service and professionalism.I highly recommend them to anyone in need of reliable and fast translation services. I will definitely use them again in the future!

5
Date of experience: Jun 20, 2025
Mark R.
Poor Service and No Accountability

I chose Translation Online based on positive reviews, particularly those highlighting the reliable delivery of hard copies (in two days after the translation is done). At first, I was satisfied, the translation was of good quality, and the digital copy was delivered promptly via email. I did not receive hard copies (which are essential for me) in 2 days as some other customs did. I sent Translation Online an email enquiry and was asked to pay an additional £6.00 for delivery. I made a payment, but I have yet to receive hard copies, a full week later. Despite several follow-up attempts, my emails were ignored by their agents who had previously been responsive. It’s extremely frustrating to be charged for a service, not receive it, and then be completely disregarded when an issue arises. While the translation itself met expectations, the lack of accountability and poor customer service were extremely disappointing. Ultimately, they did not deliver what was promised, hence the one-star rating. It is unacceptable to charge for a service and not deliver it. I strongly advise to avoid this company, especially if you need physical documents or expect reliable communication.

1
Date of experience: Jun 20, 2025
Chadwick Bell
The best translation company ever

Thanks so much for your service. My documents arrived and submitted successfully. I will definitely use you again when in need.

5
Date of experience: Jun 19, 2025
Malachi R.
Great Service

Great customer service, polite staff, very quick responses and all around amazing. Will defiantly be recommending them to my clients and using them again myself!Great business!

5
Date of experience: Jun 18, 2025
Jonny Ross
Thank you for the amazing service guys

Thank you for the amazing service guys. All my queries have been responded in a timely manner. Translation was delivered ahead of schedule and hard copy received promtly after. Definitely recommend!

5
Date of experience: Jun 17, 2025
Jana Lewis
Fast service

Fast service! They sent me my quote even on a midnight which was very helpful as I needed the translations urgently! Super recommended!

5
Date of experience: Jun 12, 2025
Corbin Wright
Reliable translation service.

Reliable translation service.Also decent prices when compared with the market ! .Thank you

5
Date of experience: Jun 11, 2025

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Business Details

  • Translation Online is a professional translation company in London, accredited by Association of Translation Companies. We provide certified translation in the UK for corporates, law firms and private clients. Our translations are accepted by the Home Office, Customs & Immigration, HM Passport Office, General Medical Council and courts of law. Among other things you can count on us is bank statement translations for procedures such as mortgage applications; our translations are accepted by UK banks. For students, we offer academic transcript translation which can be used for UK university applications. For the courts of law, we transcribe audio files and translate whatsapp messages and add a statement of truth as a translation certification. With a network of over 1,500 translators all over the world, we can support you in all languages. Get in touch with today to chat about your next translation requirements. We provide a quote in under 30 minutes.See more

  • email info@translationonline.co.uk
  • call 02034889617
  • language https://translationonline.co.uk

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