translink.co.uk

1.4
1.4 Based on 21 reviews

Welcome to the official page for Translink Northern Ireland for all the latest news, deals, and competitions. For customer services www.translink.co.uk/Contact/...

Unclaimed Profile
Business profile not claimed
This business hasn’t yet claimed their profile on our platform and may be unaware it's listed. As a result, their rating might not fully reflect their customer service or responsiveness.

Average Rating

1.4

/
5

21 Reviews

5 Star
10%
4 Star
0%
3 Star
0%
2 Star
0%
1 Star
90%

All Reviews

Filter Reviews

Review Time

Lily
Awful service. I was waiting outside my school for almost an hour. All my school books, my hair and

Awful service. I was waiting outside my school for almost an hour. All my school books, my hair and my bag are soaked. The bus never came. This has happened before and we were only told today AS the buses left because the driver called another to find out why multiple children wers being left out in the cold and pouring rain. We had to get my sisters friend to call her mother and have her leave work, causing her to lose half a days pay. My important documents i needed to apply for a new passport and uniform are soaked through. It has been multiple times, round 10-14 times without any prior warning that this has happened now. Its unfair the bus drivers can just decide theyre not coming on certain days.

1
Date of experience: Jan 26, 2026
Lily
Horrible service. Children left in pouring rain and cold.

Awful service. I was waiting outside my school for almost an hour. All my school books, my hair and my bag are soaked. The bus never came. This has happened before and we were only told today AS the buses left because the driver called another to find out why multiple children wers being left out in the cold and pouring rain. We had to get my sisters friend to call her mother and have her leave work, causing her to lose half a days pay. My important documents i needed to apply for a new passport and uniform are soaked through. It has been multiple times, round 10-14 times without any prior warning that this has happened now. Its unfair the bus drivers can just decide theyre not coming on certain days.

1
Date of experience: Jan 26, 2026
ThEdAfTiRiShMaN Gameing
O statrs need this is the shitrest…

O statrs need this is the shitrest comapny in the world rude unprofisional sraff fees are fares make no since how can i get a bus from magilligan ti colraine return for 6 pounds but get charged 11 on the train come on the trains 20 mins bus is 45 bunce of ass,s id treat there staff loke dirst they do the sake and dint give a shit at all there staff should be made to request customer feedback forums from all incounters And the staff memeber that manned the ticket machine in colraine n.ireland n.i rails on the 24-01-26 at 1.20 needs a good talking to shoutung at me in frint of my kid when i kindly asked can this check me change then to be fallowed out by staff and laughed at fo4 asking to chnage a ticket bullies they refused to five there name which they should have to

1
Date of experience: Jan 24, 2026
Jakub Michalski
Absolutely vile and disgusting…

Absolutely vile and disgusting transport conditions, dirty train carriages with lingering smell of sewage, no running water or soap in bathrooms. If only these trains were on time which they almost never are. The state of these is only comparable to public transport in mumbai. Abysmal to charge such astronomical prices to sit in a moving pigsty. There should be a serious investigation done into translink company practices, spent £340 millions on opening the unnecessary vanity project which is grand central station but refuse to maintain any acceptable standard to their daily services, absolute JOKE.

1
Date of experience: Jan 22, 2026
Mary Mc cann
Got the train from portadown to Dublin…

Got the train from portadown to Dublin this morning I thing u called the wee fella Danny and the other man was 6f5 couldn't do enough for me and my sister they are credit to translink it was 11.30 train z

5
Date of experience: Jan 21, 2026
tomas
They’re terrible

They’re terrible; the buses are constantly full or don’t show up at all

1
Date of experience: Jan 19, 2026
Translink trains and good customer service

I boarded the 09:10 Translink outward bound train from Grand Central to Derry/L.derry/Doire and when it arrived at Coleraine Station it terminated this was after further delays of up to ten minutes. There was no communication from Translink as to why the termination at Coleraine. It is my understanding that same train commenced the return journey to Grand Central thus in my limited experience was proof that the train was serviceable. No Translink staff communicated as to why the 09:10 terminated however one member of staff stated "this is a regular occurrence as to ensure the timetable is on schedule. Forget about the twenty customers who had to board a bus without any heating and incurred delays with the roadworks and who had to make their own way to the City as the bus terminated at the train station in the Waterside.

1
Date of experience: Jan 13, 2026
The bus from Dublin to Belfast is…

It's freezing cold on the bus .No heating! Outside the temperature almost 0 !it was express service at 12.50 pm from Dublin airport.

1
Date of experience: Jan 05, 2026
Customer
The late evening timetable are the most…

The late evening timetables are the most confusing I have ever seen. They give different times with enigma type codes. When you get to the station in Belfast you find the service does not exist. Then you wait another 80 minutes to an hour to get the last train. This depends on which day of the week it is. Northern Ireland railways basically have just 3 lines to run which should make for an efficient service. People in Northern Ireland like to go out in the evening to Belfast so put on a proper service and print some clear timetables. Especially for older folks who don’t have smartphones. Run trains every 30 minutes and serve the public. Huge investment in a nice new station but same old trains and same poor service. In the end folk won’t use the railways anymore because it’s run by imbeciles.

1
Date of experience: Jan 02, 2026
anonymous
absolutely shocking

absolutely shocking. The shuttle bus from derry bus station is meant to leave passengers to the train station on time for the train. Bus left us late and translink worker closed the doors to the train in our faces. If you as a business have a shuttle bus specifically made to take people to the train it should be on time. Last time i’ll use these services, don’t recommend atall

1
Date of experience: Dec 24, 2025

Is this your business?

Claim your business profile now and gain access to all features and respond to customer reviews.

Business Details

  • Welcome to the official page for Translink Northern Ireland for all the latest news, deals, and competitions. For customer services www.translink.co.uk/Contact/

  • language https://translink.co.uk

We use cookies to personalize your experience. By continuing to visit this website you agree to our use of cookies

More