Review Time
We experienced a serious issue with a transfer where the recipient initially confirmed that the funds had not been received.
According to the company, the issue was caused by incorrect bank details. However, this has been contradicted by the receiving party. Since then, the situation has only become more concerning.
The company claims the payment was resent and is “in transit,” yet to this day no funds have been received.
More importantly, despite repeated requests, they have failed to provide any verifiable proof of payment (such as an MT103, remittance receipt, or official transfer confirmation) that would allow the transaction to be traced with the bank.
Additionally, there has been little to no meaningful response, and our requests continue to be ignored or avoided. We are effectively being denied access to basic proof that should be standard in any legitimate transaction.
This lack of transparency raises serious concerns about whether the payment was ever initiated at all.
As a result, we are now taking legal measures to resolve this matter.
We strongly advise others to exercise caution when dealing with this company.
At this stage, the issue remains unresolved , no funds, no proof, and no proper communication.
We have also repeatedly asked to be connected with someone higher up to properly resolve this issue, but those requests have been ignored. Even when we managed to get on a call and reached an agreement — where we were told that if we provided specific proof and clarification, the issue would finally be resolved — we fulfilled our part, yet they did not keep their word and nothing was delivered in return.
At this point, we are not being helped by customer support nor by any higher-level management, and there is a clear refusal to properly escalate or resolve this matter.
We experienced a serious issue with a transfer where the recipient initially confirmed that the funds had not been received.According to the company, the issue was caused by incorrect bank details. However, this has been contradicted by the receiving party. Since then, the situation has only become more concerning.The company claims the payment was resent and is “in transit,” yet to this day no funds have been received.More importantly, despite repeated requests, they have failed to provide any verifiable proof of payment (such as an MT103, remittance receipt, or official transfer confirmation) that would allow the transaction to be traced with the bank.Additionally, there has been little to no meaningful response, and our requests continue to be ignored or avoided. We are effectively being denied access to basic proof that should be standard in any legitimate transaction.This lack of transparency raises serious concerns about whether the payment was ever initiated at all.As a result, we are now taking legal measures to resolve this matter.We strongly advise others to exercise caution when dealing with this company.At this stage, the issue remains unresolved , no funds, no proof, and no proper communication.We have also repeatedly asked to be connected with someone higher up to properly resolve this issue, but those requests have been ignored. Even when we managed to get on a call and reached an agreement — where we were told that if we provided specific proof and clarification, the issue would finally be resolved — we fulfilled our part, yet they did not keep their word and nothing was delivered in return.At this point, we are not being helped by customer support nor by any higher-level management, and there is a clear refusal to properly escalate or resolve this matter.
First of all, their prices are incredibly competitive - honestly, I think they’re the cheapest option available.I had a question because my country wasn’t listed in their system, so I contacted support. They replied within just a few hours and provided clear solutions and alternatives. Thanks to their help, I was finally able to complete the transaction without any issues.After dealing with their support team, I truly believe a company’s success goes hand in hand with the customer service they provide. Many companies claim to have 24/7 support, big teams, or even AI-powered replies… but in reality, they just try to close tickets as fast as possible without genuinely helping.With Transpact, it felt different. They actually listened, understood my situation, and guided me step by step. The money was sent instantly, the status updates were immediate, and everything went smoothly from start to finish.If you’re looking for a reliable escrow service, I highly recommend Transpact.com - they really deserve to be number #1.
I used this to buy a car from the opposite end of the country and it worked well....a friend had previously been scammed by another "escrow" company so I was wary but didn't want to bank transfer a large amount of money to someone I had never met either! I was reassured somewhat by the FCA regulation so gave it a go. The level of service throughout was great.....a friend of mine had viewed the car and confirmed it was genuine so I had sent a small deposit directly and had detailed this in the "contract" for transpact......next thing I know, I received a phonecall from a real person saying that I should be careful sending deposits direct as there was a good chance the sale was a scam and the car might not exist....having explained I was happy with this we went ahead with the process.....it's a little convoluted with a number of small sums being sent and received between all parties before the main sun is sent. I then got another phone call from my bank asking if I was sure the transaction was genuine....I'll be honest I did have to stop and think about this but went ahead. The transaction went perfectly and the car arrived shortly afterwards. I'd definitely use transpact again. (PS, this was a few years ago but truspilit won't let me put an earlier date than 2024 so ignore this)
As a lawyer, until recently my firm spent thousands of pounds on PI Insurance to run our client account, as well as the headache of managing client payments.We've eliminated that cost and headache entirely by using Transpact.com as our TPMA (Third Party managed account) - it is a great automated service for lawyers - low cost that just works easily and automatically. I wish we had discovered it earlier.
I rented out my French Alpine holiday chalet to a British family, and they wished to use Transpact.com to secure their rental deposit (I normally take a French cheque for the rental deposit - but they could not provide one).Escrow is the perfect method for securing a rental deposit, as it protected me fully, and it protected the holidaymakers fully and securely.Transpact.com's low price escrow service (just €3.49 each) for the €1,000 deposit was a very low price, and the whole process worked very smoothly.The family received their deposit back in full to their bank account one day after leaving - when I released it because there was no damage.
Escrow is essential in business when dealing with businesses and individuals who you do not know well enough to trust with large sums of money. Basically, the money is held in escrow - by Transpact in this case - until the goods / services have been supplied, and only then is it released.Transpact is British which is a huge plus for those living in the UK, but what is truly amazing is how low the fees are. Other escrow services charge ten times as much - and more! For just a few pounds you can safeguard financial transactions. What's not to like? Transpact's customer service is also second to none. Very responsive and very o the ball so you know your money is safe.
Brilliant service from the beginning. I recently completed 3 separate transactions and was told payments would be made via Transpact.I didn’t hesitate but on 2 occasions I made errors with making payments. Colin was extremely helpful, I was quite stressed considering I was making large payments but Colin was very prompt in replying to my messages and it put me to ease.I can only thank Transpact for their wonderful service.Before I made my payments I did look at their reviews but it felt that people who provided negative reviews were probably due to their case and I was still quite confident of using their services. Thank you
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