Review Time
I randomly bought a pillow at Wenzhou Airport—it's compact and incredibly practical. It has accompanied me to many countries and cities, and I really can't go without it. But one day, it deflated, so I contacted the after-sales service, and they quickly resolved the issue and replaced my pillow. So awesome!Because of this interesting experience, I posted about it on Xiaohongshu. Check it out when you have time! (In Chinese)我和颈枕的故事！
I randomly bought a pillow at Wenzhou Airport—it's compact and incredibly practical. It has accompanied me to many countries and cities, and I really can't go without it. But one day, it deflated, so I contacted the after-sales service, and they quickly resolved the issue and replaced my pillow. So awesome!Because of this interesting experience, I posted about it on Xiaohongshu. Check it out when you have time! (In Chinese)我和颈枕的故事！
I bought one of their travel items, which unfortunately broke after the 1st usage. I wrote to the customer service providing evidence and i was immediately sent a new item along with a small present. Very attentive and responsive customer service and very efficient in managing the issue. Thank you Millie ! Great experience with this company, reliable and honest!
I locked my late husband’s luggage strap by mistake not realising I didn’t have the code to unlock it!I contacted Millie via Email and received a very quick response. Due to security Travel Blue are unable to unlock. As a lovely sign of goodwill Millie offered to replace the strap, the strap was more than 36 months old.I persevered with various codes and was able to release the strap - my husband must have been in my head.Will obviously buy Travel Blue products in the future because there was a human being at the end of my query. 🌟🌟🌟🌟🌟💐
I recently purchased a travel pillow and had a bit of an issue with the first one I purchased. The pillow had a small defect, which was disappointing since I was excited to try it out on an upcoming trip. However, I reached out to customer service via email, and I was blown away by their quick and professional response. Within awhile, they had acknowledged the issue, apologized for the inconvenience, and immediately offered to send a replacement.The new pillow arrived within two days—super impressive delivery time. The replacement is flawless! It’s incredibly comfortable, offering great neck support, especially during long flights.The entire process of dealing with customer service was smooth and hassle-free. They kept me updated throughout, from confirming the issue to providing tracking information for the new pillow.Overall, I’m extremely happy with the pillow and the company. Mistakes happen, but the way they handled it showed they truly care about their customers. Highly recommend this pillow not just for its quality but for the excellent service that comes with it!
I bought a charger from the airport, and the product was faulty. I was very annoyed and disappointed. I reached out for support, but I was not expecting much. They responded right away and didn't make it hard for me. They sent me a replacement item, which I just received in the mail + a bonus item! I am beyond amazed with how my complaint was handled. This is how customers should be treated! Thank you! Because of this, I am now forever an advocate of your brand.
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Established 30 years ago, Travel Blue is a world leading Travel Accessories supplier in Travel Retail. Innovation, forward-thinking and our commitment to providing quality and support is at the core of our business.
Travel Blue are proud to supply to 9 of the Top 10 leading global Duty Free Operators. Located in over 10,000 outlets across 110 countries; you can find Travel Blue in airports across Europe, the Americas, the Middle East and the Far East. Browse the Amazon store to buy us now.
Our product catalogue boasts over 300 products aimed at travellers by air, sea and land for an enhanced, relaxed and stress-free journey. Life is better when you Travel Blue.See more
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