Name: travelbirdcars.co.uk
Telephone: 02081111021
Rating: 3.9

Wilfred Powell Guest

Unsatisfactory experience with airport pick-up service

We were left waiting at the airport for 45 minutes with two young kids in the evening. Our flight was delayed by an hour and a half, which the service claims to consider, yet they assigned a different driver who, when contacted, stated he was 20 minutes away but took 45 minutes to arrive. Reliability is crucial for family airport pickups, and this experience has shown it is lacking. I will not be using them again.

Date of experience: Dec 13, 2025

Christina Guest

2 months ago

Left stranded with two kids

This service left us stranded at the airport with two young kids for 45 minutes in the evening. Our flight was an hour and a half delayed (which they claim to plan for), and they assigned a different driver who, when contacted, said he was 20 minutes away but arrived 45 minutes later. For family airport pickups, reliability is essential. It was lacking here, and this will be my last experience with them.

Date of experience: Dec 13, 2025

Gary R. Guest

2 months ago

Excellent service from beginning to end

Excellent service from beginning to end. The driver was exceptional—very helpful and polite throughout the trip. The ride was comfortable and enjoyable, making the whole experience stress-free. Thank you to the service for such top-notch assistance. Highly recommended!

Date of experience: Dec 12, 2025

Jayne Sanders Guest

3 months ago

Wonderful Experience

I had a wonderful experience at the airport during both journeys. Everything was well-organized, efficient, and the staff were friendly and accommodating. I will choose them again.

Date of experience: Dec 02, 2025

Rosemary Foster Guest

3 months ago

Outstanding service and a fantastic experience

I had outstanding service and a fantastic experience with the company. The driver was incredibly friendly. Highly recommended.

Date of experience: Nov 25, 2025

Hal Lewis Guest

11 months ago

Outstanding transfer service to the airport.

The driver's communication was outstanding. The trip was smooth, and he was very helpful upon our arrival at the airport.

Date of experience: Mar 10, 2025

bouganmwen Guest

1 year ago

You won't use other services again

The booking experience online was straightforward, on-time arrivals, clean vehicles, and courteous drivers. Reasonably priced. They also provide a variety of child seats if needed.

Date of experience: Jan 18, 2025

Posy Howard Guest

1 year ago

Attempted to charge more post-booking

After everything was booked and paid online, they contacted me via email asking for additional payment. The justifications were nonsensical and changed multiple times over email. They refused to honor their invoice, which clearly stated the drop-off location. It was fully pre-paid. They bombarded me with emails and late-night calls for more money and canceled on the day of the trip. Just wanted a ride to the airport. Simple tasks made frustrating. This was not a misunderstanding; their invoice was clear.