Review Time
The representative was fantastic. She demonstrated patience and extensive knowledge. She went above and beyond to secure the best price for my ticket. I truly appreciate her assistance. This will definitely be my preferred choice for booking all my future flights!
How can I rate them a "0"? They sold me travel insurance, then informed me it wasn’t valid. Is it even legal to sell insurance that won't be honored? How do I file a complaint with my state's insurance commissioner? When I had to cancel, they denied my claim, stating I was missing forms. I tried again, and it was denied. I appealed, and they denied it again. A representative named Sheila Fagan emailed me, promising to resolve the issue, but nothing happened. Weeks later, I received a voicemail from a supposed supervisor who claimed it shouldn't have been sold and offered a full refund for both the ticket and insurance. I was ecstatic! That was almost six weeks ago, and, as you might expect... nothing. When I followed up after a month, they said there was no supervisor or employee by that name. I urge you to stay away from this company. It won't be a pleasant experience, although the staff I spoke with were courteous. Between the ticket and the insurance costs, I lost around $700. I will NEVER engage with this service again. Frustrating!!!
Wade was extremely professional and courteous. (The audio connection between us was a bit garbled, but we managed to barely understand one another.) Wade was patient with me and he assured me that a refund for $260. would be credited to my visa card!Thank you to WADE and Travel O Pick...
My experience was great with your representative Vince. He was extremely helpful and patient with me the few times he assisted me. He took the time out to rebook me and my spouse’s flight and also ensured that it was reasonable and that we made the right decision. Keep doing such a great job Vince and your communication skills is outstanding 💯
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