Review Time
I give Travelstart a 10/10 Excellent review. Syed Sarmad Ali helped me with making amendments on the airline in a short time and I really appreciated all the timeous assistance with this. Thank you very much Syed for an excellent service received today!!!!
Tried to get help with urgently changing a booking due to Family emergency...TERRIBLE, and USELESS...They LIE when they say they are an "African Travel Agency". They are not. They are just a front for a bad Indian Call Cntr, who move far too slowly & never call back. The SA based Office & SA Agents can't help at all. Just a useless postbox. Not worth any small saving in the ticket price. Definitely NEVER using Travelstart again!
Tried to get help with urgently changing a booking due to Family emergency...TERRIBLE, and USELESS...They LIE when they say they are an "African Travel Agency". They are not. They are just a front for a bad Indian Call Cntr, who move far too slowly & never call back. The SA based Office & SA Agents can't help at all. Just a useless postbox. Not worth any small saving in the ticket price. Definitely NEVER using Travelstart again!
I’ve been using Travelstart since 2017. I have no idea what has happened to their customer service but it’s appalling. Turn around time for things I could get done at the drop of a hat are taking a day or more. I got sent an email to confirm a quote at 09:09 by 10:30, on a Saturday, for a query I lodged on Thursday. So guess who has to go through all of the headache of filling in another form and talking and trying to get through ANYONE in their unattended WhatsApp this ENTIRE weekend.
The people are nice enough but the admin and systems to book and change a flight are a nightmare, on top opf that they then screwed up a booking and did not pay the airline which resulted in huge admin for me the day or travel, only stars beacuse of their people -otherwise a one star
Look we had been trying to get flights back home since Saturday ( maybe it's out of working house but then the service was bad)...... The today the 22nd got to chat to Eugene who was very helpful and made sure he speeds up my request that was so helpful of him
I had a family emergency in south africa so I needed to amend my domestic flight there. It was impossible to get hold of an actual person, the Whattsapp is absolutely useless. Eventually I get an email saying there are no tickets available on the day I wanted. Needless I went onto Safair and booked a ticket for myself on the day I wanted ??? Service...I think no..avoid at all possible
I booked an air ticket and insurance which I had to cancel with plenty of lead time. The cancelation fees were really high, and the travel insurance was not going to refund the insurance I had booked through Travelstart, which I would never use. The agents at Travelstart quickly ensured that my refund was actioned for the insurance and called to explain the fees which helped a lot.
Don’t book with Travelstart. My 80 year old grandmother was left stranded in Lisbon airport after a delayed airline made her miss her connecting flight. With no help from Travelstart, we had to rebook her a new ticket so she could get to her destination. It’s now been 10 days and still no follow up from Travelstart regarding her return flight which apparently is now not valid for her to use to return home. This happened on a Sunday and Travelstart employees told me their customer care line closes at 3pm but someone will get in touch with me in an hour. Then was told 72 hours. It’s now been 10 days. She would’ve still been sitting at that airport alone. As an eldery person that’s travelling alone and sitting in an aiport for hours and hours, this is disgraceful.
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Based in Sunny Cape Town, Travelstart is your one-stop online travel shop. Forget trawling the web for the latest flight specials. We bring you the best international and domestic flights from all your favourite airlines. Book your hotel stay at properties on every continent. We offer you travel insurance too, for peace of mind. Select car hire from top car rental companies, book bus tickets to anywhere in southern Africa, and even book your next holiday activity. For custom holiday packages to anywhere in the world, contact our travel experts and let’s make it happen. For all your travel needs, go with the best and we’ll take care of the rest.See more
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