Review Time
Our server at the mall delivered exceptional service, allowing us to savor our favorite dishes. We were pleasantly surprised when he preauthorized a significant portion of an unusual balance on a gift card, enabling us to use it fully, and then seamlessly handled our final billing. The professional and prompt service was appreciated from the front desk to our table!
Have purchased The Keg Prime Rib burgers for years, ever scince Saveon Foods started selling them. Now YOU have changed not only the pack size but have changed the whole recipe.WOW!!!! I have to say, i've never been so disappointed in my life. They are full of GREASE and shrink up to nothing. 100% garbage and i will never buy them again. Cannot believe you made the best burger on the market the WORST. WOW!!!
After 42 years of attending the keg, you(whoever owns it) decided to remove whipped cream from both the dessert, Billy miner, AND my Spanish coffee. Next it’ll be margarine and fake crab. Wake-up, or kill the business. 3 strikes with me and that was just one visit. Remember WHY we go to the keg. For quality. Make the pie smaller but KEEP whipping cream and a cherry. Or simply LOSE more customers,Bye.
My son and daughter in law took me out to the Sudbury location for both my birthday and mother's day. The staff was fine, however the food was absolutely disgusting. The meat was not cooked as directed and came to our plates raw. Fake butter, horrible bread, dried up mashed potatoes, menu with little options. Took it home and even our four dogs would not eat it. Out of a party of five, three of us in one household ended up violently ill, even at the restaurant, so there is no question it was the food. I'm still waiting this morning to see how my son and wife are doing. Going to McDonald's would have been a better experience.
The only good thing at this restaurant anymore is the atmosphere, and drinks. I tried ribs, and seafood sides. The ribs were microwaved at best, tough, and the seafood was fishy. Really Swiss Chalet are fall off the bone better. Normally I have lobster but wanted a smaller meal. The spicy fried cauliflower was tasty. However, All of the sauces and butter are not real, and have been replaced with cheaper versions. Béarnaise sauce was awful. The waitress needs to be trained not to take my drink away before asking me, and to kindly keep your arms out of our faces. She did not communicate to us when clearing. Won’t be back to this location soon.
Went to the Coquitlam Keg with a group of friends for a birthday dinner. The food was mostly okay with exception of the blackened chicken dish. It had WAY too much blackened spice on it so drowned out any flavour of the chicken. The person who ordered it ended up scraping as much spice off as they could. The steaks and prime rib dishes were good.The reason for the low score was the service. We had a young fellow who was nice enough but not attentive to the table throughout the entire meal. There were two people who opted to stick with water with their dinner. The waiter popped by once, well into the meal, stating he would bring the water jug by but he never did. The two folks went without anything to drink through most of their meal and had to ask for a water refill which should never happen. A couple folks also asked for coffee to go with the birthday cake which never arrived either, very frustrating. We have another birthday celebration coming up in March but have decided to look for another place to celebrate. When you pay as mush as the Keg wants for the meals and get a substandard chicken dish and poor service, it's disappointing.
I’ve been a loyal customer of The Keg for years, and I continue to be thoroughly impressed by the consistently exceptional experience they offer. From the moment you walk in, you're greeted with warm hospitality and a welcoming atmosphere that makes you feel like a valued guest. The ambiance is always perfect, whether you're there for a casual dinner or a special occasion.What truly sets The Keg apart is their commitment to quality. The steaks are always cooked to perfection—juicy, tender, and full of flavor. Their signature seasoning and sides, like the garlic mashed potatoes and fresh vegetables, elevate every meal to another level. The attention to detail is always evident, and the service is top-notch. The staff is attentive without being intrusive, always ensuring you have everything you need while allowing you to enjoy your meal at your own pace.In addition to the outstanding food, The Keg's cocktail and wine selection is always on point, with an array of options to complement your meal. And the dessert? Don’t even get me started—it's the perfect ending to every meal, every time.Over the years, I’ve enjoyed countless memorable meals with family and friends at The Keg, and it never disappoints. Their consistency, quality, and customer care are unparalleled, which is why I continue to be a loyal and happy customer. If you’re looking for a place that combines great food, impeccable service, and a fantastic atmosphere, The Keg is always my go-to choice.
Am homebound and tried take out from Keg. It was a bit of caution, being take out, but arrived just perfect. Meat was definitely med rare, as ordered - Lobster, perfect-juicy, sweet. Potatoes, Rice--all perfect. Would do it again. Jessica, who took the order this am, got everything perfect and she couldn't have been nicer, accommodating.
We are always happy with our meals and service at Keg establishments all over the country. Its our Go to if we have not been recommended a different great local establishment. If something is not right, they always make it right. I love their mini deserts, which is exactly how much desert you need after a big meal. Keep up the great work, as I feel since Covid so many places standards have fallen, but not the KEG!
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