Review Time
I had a highly disappointing encounter with this service for Umrah travel. The company lacks professionalism and, in my view, authenticity. I paid a £50 deposit, but it was never refunded despite numerous requests. Instead of managing issues properly, I felt coerced into writing a favorable review, which is entirely unacceptable. A legitimate business should earn positive feedback through quality service, not by pressuring clients. They initially assured me of one hotel but later demanded extra payment and altered the arrangements. Subsequently, they charged additional fees for hotel transfers and transportation, even when we were dissatisfied with the hotel provided. We were left with no viable options. The representative communicates very politely at first, but their actions contradict their words. Once payment is completed, the quality of service and attitude shifts. I strongly recommend that anyone considering Umrah with this company think very carefully before making a booking. Based on my experience, I cannot endorse them.
I reached out to a travel service to explore available packages and had the pleasure of working with a very helpful representative. She provided us with several options and addressed our numerous questions and uncertainties with great care. Thanks to her efforts, we secured some competitive deals. We truly appreciate the assistance and service we received. May we all remain guided on the right path, and may our prayers and Umrah be accepted. Stay blessed, take care.
, be careful be careful be careful, I would not recommend this agency based on my experience. I paid £200 for a visa service which I later discovered. after verifying directly with Saudi authorities , was completely unnecessary for my case due to my UK residency and valid US and Schengen visas.
I requested a refund before any visa was issued, but they refused, and they also refused to provide a breakdown or any proof that the £200 was actually used for a visa. On top of that, they attempted to charge me an additional £65 for a taxi I did not request, approve, or use. The price they quoted kept changing (£150 → £100 → £65), which felt dishonest and unprofessional.
When I asked for evidence of the charges, receipts, or official policy to back up their claims, they went completely silent. Not a single reply.
The whole process felt like they were taking advantage of people’s vulnerability during a sacred journey. If I hadn’t known my rights and asked questions, I could have easily been pressured into paying for unnecessary or inflated services.
Be careful. Always double-check what is actually required for your visa or transport based on your residency and travel history. Don’t let yourself be intimidated or overcharged just because it’s a religious trip.
I want to share my experience with the service regarding a recent booking for an Umrah package. I initially made a deposit to secure a package. Later, when I paid the remaining balance, I was informed that the price had increased and was asked to adjust my travel dates. I was accommodating and agreed to the date change. However, the entire package was altered afterwards, which was not what I had originally consented to and fell short of my expectations. Upon requesting to cancel the booking, I was told that a cancellation fee would apply, even though no final package had been explicitly confirmed or agreed upon in writing. The entire process took about two weeks and was quite stressful and confusing. I have since reached out to an advisory service and followed their advice by sending a formal letter via recorded delivery and allowing 14 days for a response. I am currently awaiting a full refund. I hope the service will carefully review this issue and enhance clarity, communication, and transparency for future customers, especially concerning pricing changes, package confirmations, and cancellation policies.
I want to share my experience with a travel service I used. I interacted with one of their staff members, who was incredibly professional and very helpful. Communication was straightforward, and I highly recommend this travel service because they truly stand out as the best.
I had an exceptional experience with the representative who dedicated the last two days to helping me find the ideal Umrah package. They went above and beyond to secure an excellent deal for me. Their professionalism, kindness, and genuine desire to assist made the entire process seamless and stress-free. I truly appreciate their patience and commitment. Highly recommended, thank you for your outstanding service!
I had an exceptional experience with the representative. They dedicated two days to help me find the ideal Umrah package and went the extra mile to secure a fantastic deal. Their professionalism and genuine willingness to assist made the entire process smooth and stress-free. I truly value their patience and commitment. Highly recommended, and thank you for the outstanding service!
I inquired about a package after seeing the advertisement. The communication I received was thoughtful and tailored to my needs. The representative was quick and efficient. Although the options provided didn’t work for me, the customer service was top-notch.
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Travel To Umrah: Your Trusted Umrah Partner,
At Travel To Umrah, we specialize in providing seamless and enriching Umrah experiences for travelers from the United Kingdom. With our ATOL protection, you can book with confidence, knowing your journey is secure. As an IATA-accredited agency, we uphold the highest standards of service and professionalism in the travel industry.
Our dedicated team is committed to making your spiritual journey memorable, offering personalized packages tailored to your needs. From flights to accommodation and everything in between, we handle the details so you can focus on your worship.
Contact us today at 02032872118 or email info@traveltoumrah.co.uk to start your journey with a trusted partner. Experience the difference with Travel To Umrah!See more
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