Review Time
My experience was 100% good. I was informed at various points of when my package would arrive before I received it safely. My sandals are absolutely wonderful exactly as they look in the picture and high-quality as always with Keen products. I would not hesitate to use this company again.
i placed an order. all items appeared to be in stock.
one week later, they suddenly say one of the items is not in stock, so the whole shipment is being delayed.
they refuse to ship the other items. so my whole order is hanging in the air, but the time was already spent
The delivery was incredibly slow. I returned the item because it didn’t fit, and I was charged £11.99 for the return label—quite high for a light parcel within the UK. I didn’t notice any option to pay for the return directly, which would have been more economical. I reached out with a question and received a response, but it addressed a different issue. While the item was priced well and the quality was fine, my experience has led me to decide against ordering from this service again.
Payment was taken, and then the waiting started. I placed my order on 11.12.2025, with a maximum delivery date of the 18th. Today is 22.12.2025, and I have received no response to my emails. The phone line is always busy. I have asked my bank to cancel my order for a specific item. My previous experience was also disappointing a few years ago. There definitely won't be a third attempt for me with this service.
Excellent product at a fair price. It took a bit of time from order to dispatch, but once it was in transit, the tracking updates were superb. The delivery took nearly three weeks from the time I placed the order, but that was acceptable for me since I didn't need the item urgently.
I ordered a gift on December 4th, expecting it between December 11th and 15th. I even allowed for extra delays. However, the estimated delivery was pushed to December 23rd-29th. Had I known about this, I would have chosen not to order. This critical information should have been clear at the time of purchase. You've spoiled my holiday. Well done.
When my order arrived, the box was damaged and an item was missing. I reported this as a damaged item, sending photos of the box and even CCTV footage of the delivery. They now want me to visit the post office and fill out a report, which is more hassle than the item is worth. I explained my situation, but it seems they make claiming difficult. I won't use this service again due to their unhelpful customer service.
I placed my order on December 4th for a Christmas gift that was supposed to arrive between December 11th and 15th. I even allowed an extra week for delays. When I checked the status, the estimated delivery changed to December 23rd-29th. Had I known about this delay, I would have never placed the order. Such information should have been provided upfront. You've spoiled my Christmas. Well done.
I purchased during a Black Friday sale, and three weeks later I was told the item might be out of stock, but I could choose a different one. The alternatives were limited to three options they selected. Meanwhile, the item I ordered still shows as available on the website (without the Black Friday discount). Avoid this service.
Please avoid this platform, as it seems to be a scam. I ordered a fleece on November 30th, and as of December 13th, it has yet to arrive. I reported the issue multiple times and received responses saying the customer care team would contact me, but no one has reached out. This is my order number.
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Trekkinn is a specialist online retailer that stocks a large range of top-quality sporting goods and apparel for hiking, mountain climbing and trail running.
Trekkinn has over 320,000 individual items, including tents and sleeping bags, specialist footwear and clothing, trekking poles, and many other accessories.
Products are available from the best brands in hiking, climbing and outdoor sports, including Salomon, Columbia, Merrell and The North Face – all with a low-price guarantee.
Customers can be confident about their purchases too; every item comes with a manufacturer’s guarantee as well as Trekkinn’s 30-day returns policy.
Trekkinn can ship almost 300.000 references of more than 1000 brands to 180 countries worldwide and, to date, the company has over 4,000,000 satisfied customers.
Shipping & secure payment! Visit us today at www.trekkinn.com See more
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