Review Time
Terrible service, they keep charging me over £50 each month despite my cancellation requests. Their responses ask for irrelevant information and they never actually process the cancellation—resorting to manipulative tactics by suggesting that, as a caring parent, I should want to keep them secure. I'm extremely frustrated with this company and plan to contact trading standards.
Warning for anyone thinking about trying this product on a subscription basis. Shipping can take a considerable amount of time, and my order arrived nearly a month after placing it. Just three days after receiving the first shipment, I was charged for the second one. When I asked to stop the second order because I had just gotten the first, my request was denied, and I was reminded that I had signed up for the subscription. When I attempted to cancel the subscription instead, I was offered a change in the order frequency. Now, I’ve been informed that I need to repay the initial discount in order to cancel, even though I’ve fulfilled two subscriptions according to the company’s policy. The subscription discount only applies to the first order, not to any subsequent ones. I haven’t tried the product yet; it might be effective, but it unfortunately feels like a trap. Additionally, there’s no way to manage your subscription on the website; everything must be done through email, leaving you without control.
This service is misleading! They continue to charge for a subscription even after cancellation, leaving you with no options. The support team is unresponsive and I never received any products after the initial order, which were of poor quality. Don't make the same mistake I did.
STAY AWAY!! I would give negative stars if I could. When placing my order, I clearly selected the NON-subscription option along with the buy one get one free deal. However, I didn't receive the additional bottle and have been charged again for an order I never placed! I've reached out to the company, and while they responded regarding the BOGO offer, they claimed it was unavailable. I requested a refund but was denied. I still haven't received any updates about the repeated charge… This feels like a scam!!!
STEER CLEAR!! I wish I could rate them negatively. When I ordered, I specifically selected the NON-subscription option for the buy one get one free deal. I didn't receive the extra bottle and have been charged again for an order I didn't place! I contacted the company, and they stated the BOGO offer was unavailable. I requested a refund but was denied. I've yet to hear back regarding the additional charge… What a scam!!!
Fraudulent company using a legitimate name to mislead customers. I attempted to cancel immediately, but they refused, claiming it had already shipped a day after my request. I've raised this issue with my bank due to this imitation scam.
Don't be deceived by this company for many reasons. It's a scam. The only way to stop their subscription was by blocking my credit card. They use aggressive marketing, targeting vulnerable individuals, claiming to have all the solutions. If it seems too good to be true, it probably is. They sell a detox product for kids without any instructions or descriptions. I purchased their product unaware it was a subscription, and they charged me $60 for the third time despite my requests to cancel. My daughter used the product for three weeks and felt unwell. Their response was to continue using it, claiming it was part of the detox process. Instead of addressing my request to stop the subscription, they kept sending it.
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