Name: turkcell.com
Telephone: 000000000
Rating: 1.7

FH94 Guest

Very Disappointing Service

Extremely disappointing. Packages only last 4 weeks instead of a month, the Wi-Fi hotspot is inaccessible, and they impose a so-called radio tax with unpredictable charges. This is by far the worst mobile provider I've encountered.

Date of experience: Jan 03, 2026

taupinette7526 Guest

2 months ago

Incredibly Greedy Practices

Extremely greedy. Packages only last 4 weeks instead of a month, the Wi-Fi hotspot is now blocked, and they impose a so-called radio tax with unpredictable costs. This is by far the worst mobile operator I've ever dealt with.

Date of experience: Jan 03, 2026

Peter Anderson Guest

4 months ago

Unprofessional and Rude Behavior from Staff

I applied online for a home internet subscription on October 9, 2025. The next day, I was contacted for installation. Since I was at work, I requested to reschedule for the following day. On installation day, I received a call while in a meeting and couldn’t answer. When I requested a callback, the staff member responded in a rude tone, questioning why I hadn’t answered. Such behavior is unacceptable and does not reflect the expected professionalism. I am sharing this complaint to raise awareness and ensure that appropriate action is taken to prevent similar incidents. I kindly ask for an investigation and to be informed of the outcome.

Date of experience: Oct 10, 2025

Marvin Guest

5 months ago

Data Packages Don't Last

I've purchased various data packages in Turkey, none of which lasted a month. The 80GB package should last over a month, but I feel cheated here. I cannot recommend this company at all.

Date of experience: Sep 06, 2025

Maxime6435 Guest

9 months ago

Frustrating Customer Service Experience

On May 13, 2025, my internet service was cut off. After calling multiple times and calmly explaining my issue, I was told during the seventh call that my request might have been canceled. When I requested to terminate my contract without a fee, I could no longer reach a representative, and all my calls dropped.

Date of experience: May 22, 2025

Justin Smith Guest

10 months ago

Harassment with Promotional Messages

They are constantly harassing me with promotional texts, multiple times early in the morning. They claim they don't send these messages, yet their official number is at the end of each one. It's absurd.

Date of experience: Apr 29, 2025

JP18 Guest

11 months ago

Avoid This Provider

I purchased an overpriced phone charger that failed after just 10 minutes of use. While on a cultural tour, I couldn't return it to the original shop, and the other shop refused to assist. It's surprising how they can speak English when selling but not when handling complaints.

Date of experience: Mar 11, 2025

Moses Guest

1 year ago

Top GSM Provider in Turkey

This is the best GSM provider in Turkey. I have no connection issues, and the internet speed is fast. Some services are pricier than competitors, but it's worth it.

Date of experience: Jan 25, 2025

Karin Turner Guest

1 year ago

Severely Slow Upload Speeds Abroad

I'm facing upload speeds dropping to as low as 0.2 Mbps when connecting to overseas servers, while domestically I get around 18 Mbps. Despite this clear issue, the service blames Wi-Fi. I've faced timeout errors on essential services that are resolved when using a VPN. However, when I mention this, they claim not to provide site-specific support. The support team lacks professionalism, offering the first solution without understanding the issue. After multiple failed attempts to resolve this, I had to escalate it here. Each time, they blamed Wi-Fi, despite clear evidence that the problem lies with their routing system. It's frustrating that they make adjustments to my setup without consulting me.