twowombats.com

5
5 Based on 145 reviews

With a strong commitment to quality and innovation, Two Wombats set out to provide customers with an awesome online experience that goes beyond just buying pouches....

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Average Rating

5

/
5

145 Reviews

5 Star
98%
4 Star
1%
3 Star
0%
2 Star
0%
1 Star
1%

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Review Time

Excellent customer service

Excellent customer service. Pleasure to deal with. Lee in particular. Much appreciated.

5
Date of experience: Aug 11, 2025
Yeganeh
Amazing customer service

Amazing customer service! Lee was super helpful, friendly, and quick to respond. They went above and beyond to make sure my issue was sorted and kept me updated throughout. Highly recommend Two Wombats will definitely shop again!

5
Date of experience: Aug 08, 2025
Robert Bell
Lee helped massively and explained very…

Lee helped massively and explained very well to clear my confusion up. I would and have recommended two wombats 1000%.

5
Date of experience: Aug 07, 2025
Stuart
Brilliant Customer Service, rare these days.

I am a regular customer of Two Wombats and they have always been great! Prompt delivery and good prices. I bought a pre-holiday supply but left the order late which was my fault and Royal Mail were having some distribution issues at the time and my order wasn't going to get to me before my holiday. I emailed Two Wombats customer service and Lee sorted me out with a new order that arrived before my holiday saving the day.It's pretty rare these days to be able to talk to someone promptly and actually get a resolution so thank you to Two Wombats and Lee for sorting that out for me.Thanks Guys!

5
Date of experience: Aug 07, 2025
Hector Fry
DEFIANTLY RECOMMEND

DEFIANTLY RECOMMEND Very fast shipping. Some great offers on there for some flavours I’ve never heard of. Didn’t even need to communicate to them service was that good. I’m defo buying from these guys again 🫡🫡🫡

5
Date of experience: Aug 05, 2025
Oliver Blackburne-Maze
Great products and great customer…

Great products and great customer service

5
Date of experience: Aug 04, 2025
Phil
Great customer service …

Had a transportation issue with pouches split in multiple boxes of an order. Reached out and got a refund asap with great customer service. Massively recommend this brand for price, range and now customer service!

5
Date of experience: Aug 04, 2025
Gemma Batty
Amazing

Great selection of nicotine pouches at good prices, along with fast delivery!! 😃

5
Date of experience: Aug 03, 2025
Bobby Parker
I had an issue where the pouches I…

I had an issue where the pouches I bought had an unusual flavour to what they normally do. I got in touch with Two Wombats and spoke to Lee who was apologetic and without any quibble offered an exchange or refund which was handled politely, quickly and professionally! I would highly recommend them!

5
Date of experience: Jul 25, 2025
_Sills_87
Received my first order

Received my first order, swift delivery and a free gift, with a bag of sweets thrown in is a nice touch. So pleased I've placed another order.Great company 👌🏻

5
Date of experience: Jul 21, 2025

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