twowombats.com

5
5 Based on 145 reviews

With a strong commitment to quality and innovation, Two Wombats set out to provide customers with an awesome online experience that goes beyond just buying pouches....

Unclaimed Profile
Business profile not claimed
This business hasn’t yet claimed their profile on our platform and may be unaware it's listed. As a result, their rating might not fully reflect their customer service or responsiveness.

Average Rating

5

/
5

145 Reviews

5 Star
98%
4 Star
1%
3 Star
0%
2 Star
0%
1 Star
1%

Filtered Reviews

Filter Reviews

Review Time

Harly
Great prices and fast shipping thankyou…

Great prices and fast shipping thankyou 👍🏻

5
Date of experience: Feb 18, 2026
Claudia
Truly recommended

Great customer service!

5
Date of experience: Feb 13, 2026
Timothy Gadd
Lovely people

Twice I've messed up the delivery address (movong house and sending to a friend) and both times customer service were very quick and communicative.They aldo have an excellent range and ubeatable prices, especially on the special offers. I reccomend them so vehemently that people ask if im getting paid ( I'm not)

5
Date of experience: Feb 12, 2026
Simon Barlow
Ordered a few times

Ordered a few times. Needed customer services lately a missing parcel Royal mail Lee sorted it no problem even some fee cans to compensate. Great company and service. A******

5
Date of experience: Feb 09, 2026
Robert Gurney
Always a very reliable and efficient…

Always a very reliable and efficient service.

5
Date of experience: Feb 07, 2026
Miss Jane Hancock
When the courier screwed up… TW sorted it

When the courier screwed up and didn’t deliver, Lee’s customer service was impeccable. No hassle, no fuss & and a replacement order shipped that day with a different courier.Did I also tell you that they have a free cans thing as a loyalty scheme? Not to be sniffed at.Yes, if any issues are routine and regular, you will get an ai auto reply. Most things I have found this bot handles well. But anything that needs dealing with by a human, and two wombats are on the case in a reasonable, yet prompt and timely manner. Look nowhere else for your Nic pouches. Good prices, good range, and 5 ⭐️ service!

5
Date of experience: Feb 07, 2026
Yusoof Patel
My original order was lost in the mail

My original order was lost in the mail, but Two Wombats were all over it. Thank you to Lee, who, after one annoyed email from me, took it on himself to chase the order and then re send me the order again after just 24h. I couldn't have asked, nor have I experienced better customer service. Highly recommend

5
Date of experience: Feb 05, 2026
Temidayo Dayo
Amazing prices, quality and customer service

Amazing quality, great range of different brands and the best prices and promotional deals i’ve ever seen anywhere. Amazing value for money. Following a problem with postage customer service was top tier immediately resolving the issue. 100% Would recommend.

5
Date of experience: Feb 05, 2026
Michael Annetts
I made an error with my order at about…

I made an error with my order at about 6pm and by 7pm it was rectified, ready for delivery the next morning. Can't fault the customer service whatsoever!

5
Date of experience: Feb 04, 2026
Eric the Slug
A problem occurred with the delivery of my order.

A problem occurred with the delivery of an order. Not the 2W’s fault. Lee at customer service resent the order and rectified the problem immediately. Good Job 👊

5
Date of experience: Feb 02, 2026

Is this your business?

Claim your business profile now and gain access to all features and respond to customer reviews.

Business Details

We use cookies to personalize your experience. By continuing to visit this website you agree to our use of cookies

More