Review Time
Twice I've messed up the delivery address (movong house and sending to a friend) and both times customer service were very quick and communicative.They aldo have an excellent range and ubeatable prices, especially on the special offers. I reccomend them so vehemently that people ask if im getting paid ( I'm not)
When the courier screwed up and didn’t deliver, Lee’s customer service was impeccable. No hassle, no fuss & and a replacement order shipped that day with a different courier.Did I also tell you that they have a free cans thing as a loyalty scheme? Not to be sniffed at.Yes, if any issues are routine and regular, you will get an ai auto reply. Most things I have found this bot handles well. But anything that needs dealing with by a human, and two wombats are on the case in a reasonable, yet prompt and timely manner. Look nowhere else for your Nic pouches. Good prices, good range, and 5 ⭐️ service!
My original order was lost in the mail, but Two Wombats were all over it. Thank you to Lee, who, after one annoyed email from me, took it on himself to chase the order and then re send me the order again after just 24h. I couldn't have asked, nor have I experienced better customer service. Highly recommend
Amazing quality, great range of different brands and the best prices and promotional deals i’ve ever seen anywhere. Amazing value for money. Following a problem with postage customer service was top tier immediately resolving the issue. 100% Would recommend.
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With a strong commitment to quality and innovation, Two Wombats set out to provide customers with an awesome online experience that goes beyond just buying pouches.
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