Review Time
St Frock is the worst online retailer I have even had the misfortune of purchasing from.
The quality of the clothing is absolute rubbish, sizing is way off and they refuse to refund purchases. Only store credit. So you are stuck in a cycle of returning, using your store credit to buy another piece of rubbish, and having to return that, again, for store credit. There is nothing I want from that store, so they have effectively stolen my money.
They also say you have 30 days to return - unfortunately this means from date of purchase, not date or parcel receipt. So if you live rurally, and your parcel takes more than a week to arrive, you only have a couple of weeks to make sure you get the return in. There is absolutely no leeway with any of these policies, they do not care as they already have your money.
With the abundance of wonderful online shopping in 2026, it is only a matter of time before St Frock either goes under, or changes their archaic policies.
Don’t purchase from them.
Terrible customer service , especially if something goes wrong. My dress literally fell apart after 2 wears & they would not even look at my claim. Tried to sell me a new dress instead. I would never purchase anything from this company again.
Be aware of this business!!! I returned my purchase as I could not zipp it, let alone wear it. They sent me an email that returned dress has anodour. Absolute lie! First, I dont wear parfume or stink of odour of any kind. Second, you sent me dress which was already returned.Very disrespectfull and shifty business
Terribly cheap and nasty clothing. I purchased two dresses for $49.90 each and of course I returned them and I won't be received my money back but a gift card that I will never use.AVOID THIS COMPANY AT ALL COST - DO NOT SHOP AT ST FROCKThere are plenty more shops that sell good quality products and offer a proper refund/return.
I ordered a dress that was fine and ended up returning it for store credit which was fine because I knew their return policy ahead of time. Purchased another dress for 95$ and it was a dress clearly of temu quality. Made from the cheapest polyester known to man. It had loose threads everywhere and a hole in the belt of the dress. After back and fourth I was not given a refund but store credit again. I think some things on this website might be legit but there are other items that are clearly a scam. Steer clear of St Frock.
The quality has gone downhill over the past 2 years. The sizing is rarely accurate and the shapes and fabric are not as well made as the once were - I’ve sent three orders back in a row now…(about to send back my third). Due to the way the business is set up I can’t get a refund - just keep getting back store credit to try to get something nice that fits properly….
I’m only leaving one star as I’m unable to leave zero! Don’t believe any of the 5 star reviews on here, they’re as fake as the business is! Completely overpriced clothing with absolutely awful quality, and they refuse to give refunds!! Any company that operates solely online with no way to try clothing on and then refuses refunds is obviously dodgy and I wish I’d realised this before purchasing!! You get stuck with a store credit for a shop you don’t wish to shop at, they then ship you AWFUL quality clothing with lose stitching and just worse than SHEIN material and refuse to refund on faults as you purchased with a credit! 😡 save your money and your sanity and purchase elsewhere, honestly even SHEIN and temu are better than these scam artists!!!
I just received my order from St Frock and the shipping was quick and I live in SW Qld so excellent shipping... However, some of the clothing is poorly made & I got a midi shirt dress and it had already been worn and it had a burnt iron mark on it also it smelled of someones perfume!! I payed $250 & they are way to expensive for these Dresses and I am quite disappointed with the cheap and nasty materials on some of the Dresses..I WILL NOT BE BUYING FROM ST FROCK EVER AGAIN AND I will be reporting them to ACCC If I do not get some sort of compensation for the burt dress!! Buyer be aware!! It's basically a hit & miss with the clothing! Listen up ST Frock your days of ripping honest Australian customers off count your days as this is disgusting behavior from an online boutique!!!
I have been a customer of St Frock for over a decade and have generally been pretty happy. For me to now feel it’s important to write a review to warn other people about their product and customer service, you’ll expect it must have been a pretty awful experience. And it was. I ordered 3 items in my last order. They all fit and I was happy with them all, so I removed the tags and washed them ready to wear. When I tried to wear 2 of the items, a top and a dress, they had shrunk in the wash and no longer fit (the other was fine). I contacted customer care to ask what to do, as I wasn’t sure how to return the items given the tags had been cut off. What has ensued since is over a week of back and forth with them refusing to help me. I was told to iron the items and that would fix them - it didn’t. I was then told I had to measure the items and send the measurements and photos back to them. I said that’s fine but I don’t have a tape measure so would need to be a ruler, and would do my best. No response. I sent the images the next day. Their next email told me they couldn’t see from the pictures what I had measured (?!) and to write back and tell them the measurements I took. I did that. Then they emailed back saying they couldn’t see the measurements in the photos (?!) and I’d need to do it again. At this point I told them not to forget it. It was very clear they were just kicking the can down the road and refusing to take responsibility for their faulty clothes.I recognise that for the price you pay, these clothes are going to be pretty low quality. And that’s okay. But if the clothes are faulty as in this case, you would expect the company to try and rectify the issue by providing a replacement (if they are adamant this isn’t usually an issue with the product, as is the case here) or a refund. I definitely will not be shopping at St Frock again and I’d caution others too. There are plenty of reasonably priced stores with far superior customer service that would be grateful for your business.
St Frock is the worst online retailer I have even had the misfortune of purchasing from. The quality of the clothing is absolute rubbish, sizing is way off and they refuse to refund purchases. Only store credit. So you are stuck in a cycle of returning, using your store credit to buy another piece of rubbish, and having to return that, again, for store credit. There is nothing I want from that store, so they have effectively stolen my money. They also say you have 30 days to return - unfortunately this means from date of purchase, not date or parcel receipt. So if you live rurally, and your parcel takes more than a week to arrive, you only have a couple of weeks to make sure you get the return in. There is absolutely no leeway with any of these policies, they do not care as they already have your money.With the abundance of wonderful online shopping in 2026, it is only a matter of time before St Frock either goes under, or changes their archaic policies. Don’t purchase from them.
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St. Frock is a Sydney-based Australian women's online fashion boutique. Shop the latest trends in ladies clothing. Spend $100 & get free shipping.
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