Review Time
The agents who answered the phone calls—they were not nice and did not provide accurate information. The first time I called was because I saw a discount but couldn’t find it on the website. The agent told me that was the correct price and that everything would be done in person, but later I learned that most of the first aid portion is done online, even though I was told it would be in person.
Also, they place everyone in the same class, including people taking CPR only and those taking CPR with first aid. Some of the first aid taught in person was incomplete, and if I had known it would be structured this way, I would have just paid for CPR only and found free first aid materials to study on my own.
I specifically asked if everything, including first aid, would be fully trained in person, but it was not completed as expected. Overall, it was a disappointing experience due to the agents.
The agents who answered the phone calls—they were not nice and did not provide accurate information. The first time I called was because I saw a discount but couldn’t find it on the website. The agent told me that was the correct price and that everything would be done in person, but later I learned that most of the first aid portion is done online, even though I was told it would be in person.Also, they place everyone in the same class, including people taking CPR only and those taking CPR with first aid. Some of the first aid taught in person was incomplete, and if I had known it would be structured this way, I would have just paid for CPR only and found free first aid materials to study on my own.I specifically asked if everything, including first aid, would be fully trained in person, but it was not completed as expected. Overall, it was a disappointing experience due to the agents.
Worst class I ever took. The instructor spent more time talking about how she didn’t like ambulance drivers. She talked so long that a few people weren’t able to use the CPR doll. After I took the online First Aid course it gave me my score but I have never received my card. So they take your money but you don’t get your card. Terrible customer service as well!
SCAM!!! As other's have explained - their method of operation is to cancel the class at the last minute, offer no refund, and offer to re-schedule. When you explain the other dates don't work - they still will not give a refund. Do an internet search of "ucprs.org reviews" and you will see lots of people complaining about the same exact experience. Reporting to Better Business Bureau.
My wife drove over an hour to one of their scheduled courses. Then, three minutes before the class started, they sent a text saying it had been canceled with no other information. When we called customer service, they were aggressive and refused to offer a refund. I highly recommend using a different company.
This company operates nationwide under a network of sites that engage in shady upsells and a racket that amounts to wire fraud. (If you object to their business practices like I did, they'll promise you a refund until the class time has passed, and then tell you no refunds and point to the policy on their website when they respond to your credit card dispute. A pattern and practice of doing that is wire fraud. ) They don't disclose the shady upsells before they get your credit card number, and the level at which they mislead consumers about their connections to Red Cross and the American Heart Association varies depending on the site, but the overall scammy nature of their business model seems to persist.My story:Within two minutes after handing over my credit card, I called to cancel, and to object to the scammy upsells (to be able to retake the test if you don't pass the first try, or have the card replaced if you lost it; in both pop-ups, they indicated you would have to take the class again at full price if you didn't purchase the upsell). When I refused to send an email, they put me on hold and told me they had contacted their service center, and they had agreed to a refund, which would process in 3-5 days. After the class time had passed, they sent me an email saying they would not be giving me the promised refund. Since then, they keep playing games, now claiming their credit card company won't allow them to refund my money because I filed a dispute.The United CPR Association owes me $79 for a class they promised to refund but didn't, and I am going to keep educating the public until I am made whole.
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UCPRA (United CPR Association) is an emergency health, medical, and first-responder training and certification education organization in several workplace compliance disciplines. Along with our goal of being the best place to work, we strive to save lives with the high-quality education we provide, make a powerful difference in our students’ lives, and positively impact the communities that we touch.
Daily, UCPRA continues to grow and improve its quality. UCPRA works hand-in-hand with organizations like American Heart and Red Cross in providing BLS Healthcare Provider AED CPR training and certification to nearly 100,000 people from all industries each and every year. We pride ourselves in delivering high-quality CPR training and staying up-to-date on current industry research, compliance changes, and best practices standards.
Above all, our passion is having the opportunity to bestow upon our students the knowledge of life-saving techniques that will keep them in compliance at their jobs and school, prepare them to be able to withstand any kind of emergency thrown their way, and ultimately empower them as individuals.See more
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