Review Time
UFB has been great. Customer support in my experience has been good and always prompt. Interest rates are exactly what I'm looking for in a savings account. My only complaint is how long transfers take. Other banks and transfers are not nearly as long.
Logged in to my account 9/1/2023 to check my monthly interest depots and found out my rate was dropped from 5.02% in July down to 4.5%. Meanwhile new accounts are being offered 5.25%. This is poor treatment of existing customers is as bad as how Telecos treat their customers.
Everything is spot on what they offer .Awesome savings rate and even has a pretty good ach system. I really enjoy using the chat to ask questions and send messages, which ufb is quick to reply. Overall it is just what I was looking for
UFB Direct not only has the best rates, they have the best customer service.Anytime the current interest rate is raised to attract new accounts,a simple request is all that is required to apply it to my existing account.Thank you UFB for caring about your customers !
Though your customer service tries hard I do have some issues with your bank. First let’s talk likes, your interest rates are competitive. Unfortunately there are more dislikes #1you don’t automatically change your rates upwards when rates change. Though I’m sure you’ll move them downwards when required.#2 your schedule transfer option is complete garbage. The times lve used it , it never works and that leaves me in a financial bind, and no one can tell me why it’s not working. They tell me to send me a screenshot of the notice that you sent me? You sent me the notice! It should be in your records? #3 your bankers are very hard to understand when you call for information. Now that I’ve figured out how to work your system it’s fine, but improvements could be made
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UFB Direct invites you to elevate your savings rate with our High-Yield Savings account or our Premium Money Market account.
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