Review Time
Depositor Beware! You will likely NOT get the rate you think you will.The first month you get the promised rate, then it gets consistently lower. What reps advise you to do is check twice a month and call for the higher rate which takes them thirty seconds to do.It's legal per their disclosure, but I consider it a predatory practice and will be taking my money elsewhere.UFB Direct's disclosure states: Rate Information:• The interest rate and corresponding APY for savings and money market accounts are variable and are set at ourdiscretion.• Your interest rate and annual percentage yield may change.• Fees may reduce earnings.• At our discretion, we may change the interest rate on your account.• We may change the interest rate on your account at any time.• Interest rates and APYs for different balance ranges are listed on the Bank’s website. In other words, bait and switch is to be expected.
Every time I have questions, UFB answers them quickly. Also, when they increased the rate on their high-yield savings acct, all I had to do is ask them to change my rate and it was done twice within a few minutes. I had money wired into the account with ease and no issues. A digital bank might seem different but they pay the highest rate and we have not had any issues thus far.
Account was easy to set up, and the website is very easy to use. Online requests for info are promptly addressed, and my phone requests also have been efficient. Most important is the highly competitive interest earnings on the account - hard to beat with any other bank out there.
I have been banking with UFB direct for several months, now. I love earning top dollar on my savings. It was relatively easy to connect my other bank accounts. The deposits take a few days to be credited, but the withdrawals are very fast.
While your institution purports to enjoy high yield savings rates, it’s another thing to actually receive your published rates. I have been receiving a lower rate since April of this year, while receiving emails confirming a higher rate. I have reached out to your customer support only to be told they’re sorry and wish they could go back and adjust but they can’t. I see a number of reviews with this issue. As a result I plan to send a complaint to the Attorney General with documentation to request there view of this practice.
I’ve called several times to speak to a manager about my interest rate. They email me the higher interest of 5.25% but yet I only got 4.50%. No manager will get on the phone nor call you back. I was told I have to call for the higher rate. Why do they email me it and not deliver. Very disappointed with how they treat their existing customers. Poor service.
Claim your business profile now and gain access to all features and respond to customer reviews.
UFB Direct invites you to elevate your savings rate with our High-Yield Savings account or our Premium Money Market account.
tikmining.com
puntersgolf.com
greenspoon.co.ke
felirent.it
betitall.vip
mekesllser.com
m.beefeater.co.uk
sevenheavens.de
myphoera.com
colonintegrativehealthsolutionsllc.com
