Review Time
I am unable to log into my account because the telephone number I provided is a voicemail & doesn’t receive texts. Now everytime I try to log on, they require texting my phone # (which doesn’t receive texts). I’m unable to get them to reset my password and my account because I’ve been on hold multiple times (45 minutes plus) and can’t get in touch with anyone. All I want is to be able to log into my account and am unable to get in touch with anyone on order to do that. They have horrible customer service. After 45 minutes on a text hold, I got a rep who requested my ss#, which I’m not giving out over text. I need help.
Jessica was polite and done the job promptly and cautiously. She seems to know what customers want. She also refunded a wire transfer fee that didn’t go through last Friday quickly which I didn’t even ask her about it. She demonstrated a great customer service.
The customer service girl (i think her name was Jessica) was WONDERFUL!! She was patient, knowledgeable of the ways to help me out. She also helped me set up / add a Non-Axios account that I'd been trying to do for 3 weeks. Hope I get her every time I call in.
My Husband and I were opening a joint account, keeping in mind I have had my account there for several years never an issue. However when we did the process for the joint they required his drivers license No problem I respect that. I do want to make it very clear here We both have Real-ID from the same state. Except his says Temporary on it for a Driving issue Regardless it still a valid real ID. The bank accepted that but then we get a random email from them saying they want his residency card, WOW that is a huge leap and a racist one at that to assume because someone one has a name from another country and a temp license. That they are not a US Citizen. Horrible rac#@% owner. This is not acceptable way to do business. No where on my husbands life does it say anything other than US Citizen, They solely went off those two things.I will also be removing my account and taking lower interest than supporting a rac$#@ owner of a bank.
Since at least August 26 I can not transfer my money at UFB bank to any one of my 5 external link accounts. Several calls with customer service yielding nothing. Several messages yielding nothing. Today they responded advising me how to link an external account. During one of my calls with an Asian customer support I asked to speak to a supervisor. I was told it was not possible. Finally 2 days after posting this complain a UFB senior customer service advised to try to schedule the transfer 1 day later then the system suggest. That seems to work. Thank you Trustpilot.
I can not still get my funds out. They are holding 57k hostage and I can not transfer. I notified the NYState banking dept as they said it's in process. They are really dumb. They answer my secure message "To close an account, you need to transfer out the balance to zero". What idiots work there. I can not xfer funds anywhere. Linked banks never show up in external xfer page. And it says the banks are linked!!!And to get to talk to a human, nobody speaks English that I can understand. I keep saying "please repeat, what, did not understand what you said." I do a HUCA and the same. If UFB reads this, send me a check express for all this trouble. What aholes. if you can fog a mirror, you can work there.
I have been trying for over a week to get my money out of the bank. I have spoken to a dozen people at the bank who have assured me my money is being sent out "today" and i still havent received any funds.I am starting to think this no-name, small-time bank doesn't have the funds, and has stolen my money (75k+)
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