Review Time
I’ve never received my orders of nearly £60.00 despite various emails being exchanged. The company simply continues to shift the blame onto the delivery company and have taken NO action trying to solve the problem themselves. I am furious.
I’ve never received my orders of nearly £60.00 despite various emails being exchanged. The company simply continues to shift the blame onto the delivery company and have taken NO action trying to solve the problem themselves. I am furious.
Got sent a sample of their new hydro barrier cream. Very funny scent and incredibly sticky and tacky. My eyelashes stuck to my face after squinting with it on! Really not sure how this got through so many rounds of consumer testing…
Products are okay but I think it's a bit of a scam to entice people into buying through a cashback site with the offer of 50% back - only for the cashback to then be declined for some unknown reason. I even declined using a discount code given by Inkey List to ensure I'd be eligible. Had a suspicion when purchasing it was probably too good to be true. Very clever marketing to team up with a cashback site to encourage new customers like myself to spend money they wouldn't have normally to try the products, only to then refuse the 50% back. It's a win win for them but feels like a bit of a con on the customer. For this reason I'll be swerving both this business and the cashback site concerned going forward.
I ordered an entire routine, decent products. Tried and happy. One bottle came all scratched with some dried product on the outside, got in touch, sent some pictures and was immediately refunded. Really happy with the customer service.
I ordered the oat cream, the oat wash retinol, caffeine eye cream and hyaluronic acid also a glyonic acid toner. I did the routine as instructed. Only using the toner and retenol randomly. But my skin just felt burning every time. The after results just had my face sitting like an oily mess. I had red bumps show up everywhere. The oat cleanser basically leaves a film on your face. Doesn’t feel clean. I switched to cevera instead. I also went for different Moisturizer from Clinque. Which was so calm and smoothing and didn’t make my skin greasy. I haven’t received a email to review so I posted here instead. Don’t waste your money.
This is a lie. There were many negative reviews here the other day, which you have hidden, including my first one from two days ago. We all had the same exact problem. This is an absolute scam. They took my money and weeks later no products. Just an email saying my order reached a warehouse and hasn't been packaged yet. I even pasted that email on my review here. No one answers their phone. No one available for live chat... (their answer to a live chat request comes back saying there is no one available). Where are all of the negative reviews from the other day? Found them here but at askinkeyRated 1 out of 5 starsA day agoI have never received my orderI have never received my order since the last order on 24 of Nov, while the delivery company said that the parcel was already delivered. I contacted the company through their webpage to get help, and they said they would try to contact me back within 24 hrs, but never heard from them since. I am trusted that this website is legit...but their way of handling customer issues is just unacceptable.Date of experience: November 29, 2022customer1 reviewNLRated 2 out of 5 stars7 hours agoVerifiedthe Alpha Arbutin serum was dark brownI bought the Alpha Arbutin serum and it was a dark brown colour. They told me it was fine to still use even though I never experienced this before with the serum. Obviously I’m not gonna use it because I don’t feel comfortable to do so. Waste of my money.Date of experience: December 08, 2022Iamze Tsignadze1 reviewGERated 1 out of 5 starsA day agoNever received the order. Very disappointed.This was my first order and trust me I am very disappointed.I order on November 27th and today is December 8th. My order is still unfulfilled. I wrote to support, but their response time was slow(I mean days), and they told me that this week it would be ready, the week is almost over, but there is no progress. The order is still unfulfilled, I feel that no one cares about it, and about the fact that the customer is nervous about their first order.I still don't know the status of my order and if I will ever receive it. I even don't know if I can even receive my money back..I do not recommend them.Date of experience: November 26, 2022
Not only have the Inkey List products made a lifechanging difference to my skin that has been so affected by wearing a mask for 8 hours a day at work , accompanied by menopausal changes,the customer service is second to none.Quick,prompt and professional response when I forgot to add a product to my order and refunded the 2nd postage charge. Highly recommend. 5* and then some!!
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