Review Time
I mistakenly ordered the wrong part for a bike. The day after it arrived, I contacted the support team to initiate a return. Instead of assistance, I received a response questioning how I could confuse the parts. That was all I got. As a parent just trying to find a replacement part for my son's bike, I don't have the expertise of a bike builder. When I followed up after that unhelpful reply, I was told that all sales are final. I recommend looking for a more reliable bike company. This experience has been very disappointing.
I mistakenly ordered the wrong part for a bike. The day after I received it, I reached out to initiate a return. The response I got questioned my confusion about the parts. That was it. I'm just a parent trying to get a replacement part for my child's bike, not an expert. When I followed up after that dismissive response, I was told that all sales are final. I recommend finding a reliable bike seller instead. This experience has been disappointing.
I received a bike with a manufacturing defect. They claimed it was due to the box being dropped, but there was no damage to the box or the bike; the parts simply don't fit because of a manufacturing error. They refuse to reimburse or exchange it, so I might need legal assistance. This has made for a very disappointing holiday for my child. I advise against purchasing from this company, as their customer service seems focused on making excuses rather than helping customers.
I ordered a brake caliper for my bike, expecting it to arrive in 2 to 6 days. The only shipping option was USPS. After 6 days, I received an email saying I needed to contact USPS because the order was undeliverable. After 8 days without my order, I called the company for an update and was told they shipped it three days after my order. They claimed they had no record of my email regarding the undeliverable package. After nine days, I received the wrong part. It’s frustrating to deal with such errors, and getting a refund seems like it will be a hassle.
The bike I received was damaged and had missing parts. While some small parts may have fallen out of the box, larger components, like the headrest for the recumbent bike, were clearly not included in the shipment. When I called customer service, I was told to be patient and that they would get back to me. The hinge part is missing, rendering the bike unusable. This has been very frustrating, and given the numerous negative reviews, I wish I had invested in a higher-quality product.
My grandson received a bike for his birthday in late April, and by early June, the chain had broken three times. The front and back shifters also broke, and a tooth of the sprocket came off. They refuse to support their product without a receipt, which is impossible to obtain. I've contacted customer service through live chat and phone but received no satisfaction. Extremely disappointing.
Warning: Expect problems with the wheels. I bought two bicycles, and the front wheel on my wife's bike is unusable. My front wheel squeals because it rubs against the brakes and was also poorly wrapped. The cycle shop repair person was unsure if he could fix them. They might be a good price if you only ride occasionally, but if you ride often, I suggest looking elsewhere. While the repairs were covered, I expected to be able to ride my new bike without issues.
This has been an extremely poor experience. I ordered an item days ago and sent two emails for assistance without any response. The initial order indicated a shipping label was created for delivery by UPS by the 18th. When I called customer service, I was told it was still in the warehouse. The representative had no one to contact for further assistance. This has ruined the Christmas present for a special needs child. When I inquired about canceling the order and getting my money back, I was told it would take 3-5 days. No managers were available to speak with me, and I requested an escalation for this awful experience, but there was no resolution.
I had a terrible experience. I ordered a bike that never shipped. When I called the company, I received one email stating it was 'on its way', but I never received it. After being on hold on Christmas Eve, they admitted it was out of stock and offered a refund. I had to rush out on Christmas Eve to find a replacement, which was not what I wanted. If they had been honest about the stock issue, I could have made other arrangements. Very disappointed and will not do business with this company again.
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