Review Time
I approached UK Energy Saving Network Ltd because I believed I would receive the best possible advice and have peace of mind that my loft insulation would be carried out to the highest standard. Unfortunately, the reality is that I received neither.
Their website states, “Even if your loft is a mess, we’ll leave it spotless.” Sadly, this promise did not reflect my experience at all.
During the survey, their representative noted builders’ rubble in the loft, but I was never offered the option to have it cleared (even at extra cost). Apparanatley it was down to me to ask for the loft to be cleared of all debris (& "left spotless")! After installation, the loft was left far from “spotless”. Had I simply been given the choice, I would happily have paid or cleared it myself.
More seriously, during the installation several upstairs lights stopped working. The installer suggested a possible cable issue but didn’t resolve it. My electrician later found that a cable had been pulled out of a junction box during the works.
There were also basic care issues — not removing shoes before carpet protection was laid and leaving the loft hatch dirtier than before.
When I complained, the response focused largely on what I should have requested, rather than taking responsibility for the expectations set by their own advertising. They have since said they will “review the wording” on their website, which speaks for itself.
Overall, the workmanship, attention to detail, and complaint handling fell well below what was promised. I would not recommend.
Wonderful team! They encountered traffic on their way to us but promptly called to update us on their arrival time. They did an excellent job, removed all the rubbish, and left the house spotless. I would absolutely recommend their services.
The representative who initially visited was very courteous, explained everything in detail, and didn’t rush us into making a decision. He addressed all our questions patiently. On installation day, we received a call informing us that the fitters would be delayed due to an issue with their vehicle, which was beyond their control. When they arrived, they immediately got to work, barely taking a break. They clearly explained their process and protected the floors and stairs with sheets to avoid any mess. They worked diligently throughout the day, maintaining a pleasant demeanor, and even cleaned up afterward.
The process with the service was seamless from beginning to end. The surveyor conducted a comprehensive assessment of our loft space and was courteous, informative, and friendly throughout. The installers were professional and amiable, ensuring the job was completed within a day. Afterward, we encountered an issue with the bathroom fan, and they promptly sent an electrician to evaluate it, offering a replacement or discount for the repair. Finding a reliable service can be challenging, but I would confidently recommend this one. Just be cautious of similarly named companies that may not offer the same quality.
The installation team was punctual and we couldn't find any faults with their work. They were friendly, polite, and professional. They maintained cleanliness and clearly explained the installation process. Truly great individuals, thank you!
The installation team arrived on time and quickly got to work removing the old roof insulation and renewing it with new material. They partially boarded the loft area and sprayed the roof trusses, working tirelessly. Both were a credit to the service—polite, professional, and very helpful in addressing our concerns. The assessment was thorough and aimed at ensuring our satisfaction. The administrative team was supportive throughout the process, working cohesively to ensure a happy customer. Many thanks to everyone involved!
Claim your business profile now and gain access to all features and respond to customer reviews.
Energy Efficiency And Clean Energy Solutions.
UK Energy Saving Network is committed to helping energy users make their homes as energy efficient as possible. Through a network of trusted, licensed, fully registered, and accredited energy saving companies we offer free no obligation energy efficiency consultations and assessments. Our commitment is to help homeowners save up to 50% of the cost of the average monthly energy bill.See more
oil-club.co.uk
wilsonwindows.co.uk
shopmtn.eu
kellenhomes.com
essentialsfix.co.uk
boxopackaging.com
www.ecoroofltd.com
tealarcauto.com
www.steelchief.com.au
maxwallpro.com