Name: essentialsfix.co.uk
Telephone: 000000000
Rating: 3.5

JR4 Guest

Terrible experience with the service

Extremely disappointing service. The items haven't even been dispatched after a week. I finally got a tracking number from the postal service, but they claim they haven't received anything from the seller. I've sent multiple emails and have received no response.

Date of experience: Dec 11, 2025

DS61 Guest

2 months ago

Items missing - no communication from seller - steer clear!

My initial order was inexplicably cancelled, and the second order has yet to arrive. I've sent numerous emails with no replies, and there's no contact number available on the website - avoid at all costs.

Date of experience: Dec 06, 2025

BL Guest

2 months ago

UNACCEPTABLE!

Extremely poor service. A week has passed and my goods haven't even been dispatched. I finally got a tracking number from the postal service, but they claim they haven't received anything from the seller. I've sent multiple emails with no response.

Date of experience: Dec 04, 2025

FB7 Guest

3 months ago

They take your payment and deliver nothing

Ordered Christmas lights online on Saturday, received an email on Tuesday stating I had cancelled the order. I reached out to customer support but received no response, though I did get a refund unexpectedly. I wish I had heeded the other reviews and avoided this seller.

Date of experience: Dec 02, 2025

_Dark_force_ Guest

3 months ago

Terrible experience. Stay away

I received part of my order, but one item was missing, and the other order hasn't arrived at all. Despite emailing multiple times, the seller has ignored every message without even a basic acknowledgment. This level of customer service is completely unacceptable. I've paid in full and am left with missing items and orders, along with zero communication. It feels as though once they have your money, they vanish. I've made several attempts to resolve this, but they seem uninterested in correcting their errors. I'm now considering taking further action due to their refusal to respond. A dreadful experience from start to finish. Avoid this seller — they do not fulfill orders and do not communicate when issues arise.

Date of experience: Nov 13, 2025

Isabel Howard Guest

4 months ago

Ordering Christmas Lights was a breeze…

Placing an order for our Christmas lights online was simple. The communication from the service regarding delivery was excellent, and the lights are fantastic. Highly recommend!

Date of experience: Oct 30, 2025

Mabel Johnson Guest

4 months ago

Great service

I recently purchased some items and had a pleasant experience. I appreciate the wonderful service, and everything arrived on time! Thank you, I will definitely shop here again.

Date of experience: Oct 24, 2025

Celestia Lewis Guest

4 months ago

Ordered items

After a rough start with customer service, they eventually responded and were great in apologizing and resolving the issue. My items arrived and look good in my garden. Thank you!

Date of experience: Oct 17, 2025

Velma Adams Guest

4 months ago

Items cancelled with no explanation

I placed an order, but it was cancelled for some unknown reason. I attempted to reach customer service, but it appears to be nonexistent. I waited a long time in chat without ever connecting with a representative and still don't know why my order was cancelled.

Date of experience: Oct 15, 2025

Seth Howard Guest

5 months ago

Avoid at all costs

Steer clear of this seller. They sent my items to the wrong address and then insisted I halt the refund process through my bank. Their online support system is ineffective and nearly impossible to reach a representative. Even visiting the store was unhelpful as they claimed not to handle online orders. When I tried to file a complaint, I received no response. They still demand I stop pursuing a refund with my bank.