umarexusa.com

4.2
4.2 Based on 1.5K reviews

...

Unclaimed Profile
Business profile not claimed
This business hasn’t yet claimed their profile on our platform and may be unaware it's listed. As a result, their rating might not fully reflect their customer service or responsiveness.

Average Rating

4.2

/
5

1.5K Reviews

5 Star
71%
4 Star
7%
3 Star
5%
2 Star
3%
1 Star
13%

All Reviews

Filter Reviews

Review Time

Eleanor Smith
Great Support for a Used Product

I purchased a used product with a minor leak. Over the past few days, I've had several communications regarding this issue. I own multiple similar products, and I know that problems can arise. So far, the response from the support team has been the most helpful. I appreciate the quick turnaround time. Other major companies have refused repair services, whether under warranty or not, but this company has been exceptional. I want to acknowledge the representatives who have assisted me during this process.

5
Date of experience: Dec 23, 2025
Austin Daniel
Your system and customer care team refuses to update my address. I’ve been to your webpage and updat

Your system and customer care team refuses to update my address. I’ve been to your webpage and updated. I’ve been to my bank and updated. Then I place orders and it comes back cancelled citing my previous address discrepancy. Your care team continues to make it my fault instead of fixing it in your system. I’ve sent multiple images of my information and what I see on my screen when I hit save with my address. I wish I would’ve spent my money on a product that I’m easily able to purchase needed items for instead of tech problems and lack of help. My advice to people reading this is go with a better company and product. Awful experience and nothing but a headache and waste of time. Thanks for nothing!

1
Date of experience: Dec 11, 2025
Chris
Great customer support!

I had the pleasure of waking with Joy at UMAREX and he helped me find the right part to fix my son's airsoft gun. Very professional, helpful, and they have earned a long time customer!

5
Date of experience: Oct 28, 2025
Tim Stephens
Walther is known for its legendary…

Walther is known for its legendary dependable firearms performance. After spending a half hour on the phone asking their customer service pre-sales technical questions, I am proud to say gun tech Joy is exceptional! He knew all the answers to my questions and gave me a path forward to finalize my purchase decision with Walther. Joy is a professional's professional and I am grateful for his dependable performance!

5
Date of experience: Oct 27, 2025
Daniel Hoffman
Really cool BB gun.

5
Date of experience: Oct 22, 2025
Edward Morris
Tight Magazines

The extra magazines I ordered were extremely tight. they were so tight when loaded into my rifle one had to be forcefully taken out. I finally used 1000 grit sandpaper. Which made inserting and extracting the magazines somewhat easier but nou perfect

3
Date of experience: Oct 19, 2025
Chris Wesolowski
Great Customer Service

Excellent products, but even better customer service. What an absolute pleasure to work with them. Joy is truly an asset to this company.

5
Date of experience: Oct 17, 2025
I have purchased 2 BB pistols and the…

I have purchased 2 BB pistols and the service has been great in both cases. I could not get the second pistol to fire, called customer service, and received knowledgeable and friendly service.

5
Date of experience: Oct 17, 2025
Richard DiGraziano
After numerous emails and phone calls

After numerous emails and phone calls, a UMAREX employee told me that my GLOCK G19 GEN 3 .177 BB PISTOL was beyond repair and completely useless. There was nothing they could do to help. Despite barely using it, the CO2 chamber failed to hold gas. Very disappointed.

1
Date of experience: Oct 15, 2025
Benton Rynestad
Great product

Great product, great service great price

5
Date of experience: Oct 14, 2025

We use cookies to personalize your experience. By continuing to visit this website you agree to our use of cookies

More