Name: umarexusa.com
Telephone: 4796464210
Rating: 4.2

Eleanor Smith Guest

Great Support for a Used Product

I purchased a used product with a minor leak. Over the past few days, I've had several communications regarding this issue. I own multiple similar products, and I know that problems can arise. So far, the response from the support team has been the most helpful. I appreciate the quick turnaround time. Other major companies have refused repair services, whether under warranty or not, but this company has been exceptional. I want to acknowledge the representatives who have assisted me during this process.

Date of experience: Dec 23, 2025

Austin Daniel Guest

2 months ago

Your system and customer care team refuses to update my address. I’ve been to your webpage and updat

Your system and customer care team refuses to update my address. I’ve been to your webpage and updated. I’ve been to my bank and updated. Then I place orders and it comes back cancelled citing my previous address discrepancy. Your care team continues to make it my fault instead of fixing it in your system. I’ve sent multiple images of my information and what I see on my screen when I hit save with my address. I wish I would’ve spent my money on a product that I’m easily able to purchase needed items for instead of tech problems and lack of help. My advice to people reading this is go with a better company and product. Awful experience and nothing but a headache and waste of time. Thanks for nothing!

Date of experience: Dec 11, 2025

Chris Guest

4 months ago

Great customer support!

I had the pleasure of waking with Joy at UMAREX and he helped me find the right part to fix my son's airsoft gun. Very professional, helpful, and they have earned a long time customer!

Date of experience: Oct 28, 2025

Tim Stephens Guest

4 months ago

Walther is known for its legendary…

Walther is known for its legendary dependable firearms performance. After spending a half hour on the phone asking their customer service pre-sales technical questions, I am proud to say gun tech Joy is exceptional! He knew all the answers to my questions and gave me a path forward to finalize my purchase decision with Walther. Joy is a professional's professional and I am grateful for his dependable performance!

Date of experience: Oct 27, 2025

Daniel Hoffman Guest

4 months ago

Really cool BB gun.

Date of experience: Oct 22, 2025

Edward Morris Guest

4 months ago

Tight Magazines

The extra magazines I ordered were extremely tight. they were so tight when loaded into my rifle one had to be forcefully taken out. I finally used 1000 grit sandpaper. Which made inserting and extracting the magazines somewhat easier but nou perfect

Date of experience: Oct 19, 2025

Chris Wesolowski Guest

4 months ago

Great Customer Service

Excellent products, but even better customer service. What an absolute pleasure to work with them. Joy is truly an asset to this company.

Date of experience: Oct 17, 2025

JM Guest

4 months ago

I have purchased 2 BB pistols and the…

I have purchased 2 BB pistols and the service has been great in both cases. I could not get the second pistol to fire, called customer service, and received knowledgeable and friendly service.

Date of experience: Oct 17, 2025

Richard DiGraziano Guest

4 months ago

After numerous emails and phone calls

After numerous emails and phone calls, a UMAREX employee told me that my GLOCK G19 GEN 3 .177 BB PISTOL was beyond repair and completely useless. There was nothing they could do to help. Despite barely using it, the CO2 chamber failed to hold gas. Very disappointed.