unionline.co.uk

2.6
2.6 Based on 52 reviews

UNIONLINE was formed by the GMB and CWU unions to provide legal services for its members. Specialists in personal injury, accidents at work, employment rights, unfair dismissal, and wills....

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Average Rating

2.6

/
5

52 Reviews

5 Star
40%
4 Star
0%
3 Star
0%
2 Star
0%
1 Star
60%

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Alma Coleman
Zero stars if possible.

Despite having medically diagnosed hearing loss from work and employer admitting fault my case was refused.Only went with UnionLine as I was referred by the union. Would not advise anybody to go this route. Never once spoke to a solicitor about the case despite having a folder of information.

1
Date of experience: Jan 20, 2025
Mairim
seems to be a running trend with them

seems to be a running trend with them. Have been advised by 2 different solicitors that i have a case against a manufacturer, but to discuss it with the union as im a member.Legal had to speak to a supervisor, who then advised her that they cannot take case as there has to be a person "injured" (ME!) and a person they can go after for damages (THE PEOPLE WHO MADE IT!)and apparently they dont have that in my case.......will go back to original slicitors and get case opened

1
Date of experience: Jan 03, 2025
Furiiously19
The Solicitor that was allocated to me…

The Solicitor that was allocated to me for my injury claim in the first instance was Meya Phiri. Now How does one start to describe her determination, drive and due diligence for her clients. Words escape me on how knowledgable, professional and dedicated to compete client satisfaction. Her attention to detail is second to none, yet her compassion and understanding of what you have experienced through injuries sustained is nothing but exemplary.Her dedication to fight for the maximum possible resolution and also to break everything down to the smallest of details, and some of which you wouldn’t even think of being part of the process.Meya Phiri is nothing but Outstanding in her field. And I’m glad to have her as my solicitor dealing with all my cases.I thank you for all your support and dedication, most of all your determination to fight to the very last breath on the matter at hand.Mark T.

5
Date of experience: Dec 18, 2024
Becki Johnson
I was involved in a car collision in…

I was involved in a car collision in February and called the union. My Solicitor Meya was absolutely phenomenal. If I could have awarded 10 stars I would have. Meya is extremely professional and very easy to talk to too. And every time I needed her she was always available. Thank you Meya for everything

5
Date of experience: Dec 05, 2024
Wilbert C.
Incompetent.

After being dismissed for supporting a colleague with mental health problems, the Unionline solicitor wrote to me saying they would not support me as I had not worked there for a year. (I had recieved a ten year service award the month before!) I was also told that the decision was made without two crucial documents being provided. At no time did I communicate directly with the solicitor. After raising the issues with Unionline six months ago I still have had no contact with them.

1
Date of experience: Sep 26, 2024
Christy
Disgusting service

Disgusting service, staff rude (advisor Keeley) and patronising. Don't fight your case just palm you off, dismissive 3 years on after RTA and still no further on, oh tell a lie they've asked if I need a psychologist for the issues sustained from accident (yes 3years post accident and only just been asked)

1
Date of experience: Jul 24, 2024
Talitha H.
Avoid at all costs these are useless.

Where to start 🤔 19 months of sending emails to a privately owned company that allows the staff members to get asulted by service users they don't get a response so unionline drag their feet numerous case handlers and nothing wish I had read trust pilot reviews and found a different law firm that knows what they are doing from the start.I know that GMB will say to use unionline but it's just a waste of your time they send you a text message to say still awaiting a response every couple of months if that you phone the office and they palm you off with legal jargon but will say they are making progress and give reassurance but they don't want to work for it they want easy money or you too do most of the research for them it's beyond a joke the amount of information they can't find and 2 minutes on Google and I send them everything they needed. Unionline should be union useless. Avoid at all costs worth getting a different firm from the start.

1
Date of experience: Jul 18, 2024
Kirsteen Wright
Useless

I called Unionline to get advise upon suggestion given to me by my union.Initially, I was caller number 3 and there was an estimate waiting time of 1min.The time kept increasing to 3min, 5 min and then all the way to 10 min despite I had already been on hold for 17 min.At some point, a pre-recorded voice told me that they were busy and that I should call another time from Mon-Fri between 8am and 6pm.Guess what? It's friday and its 4pm and they wasted 20min of my time.USELESS

1
Date of experience: Jul 12, 2024
JB31
DO NOT USE

DO NOT USE Employees simply haven't a clue what they are doing. They do not run cases in the client's best interest. it seems to be the easiest option so they have less work which i can only assume is because they are not qualified solicitors and do not have the experience needed for high cost cases, mostly seem to be paralegals or Legal assistants as they like to call them now and god forbid you should raise a concern as they then become aggressive and flippant in their responses as if they would rather you seek alternative solicitors so the bad feedback doesn't get to their employers. Would not recommend and would not use again. I would rather pay the 25% to a reputable company who is qualified in this field of work and know what they are doing and want the best for their client's outcomes. I would have transferred my case if it had not gone too far.

1
Date of experience: Jun 06, 2024
Butch
Had a accident at work which was there…

Had a accident at work which was there fault rang union line up they took the bear minimum details and said ring for more details, which never happened I rang them to find out what was going on and told by rude member of staff they were not going to take it on I asked to speak to a supervisor and got told that won’t be ringing me back The call handler was so rude with chip on there shoulder I would not trust them or use them ever again they are a joke

1
Date of experience: May 24, 2024

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Business Details

  • UNIONLINE was formed by the GMB and CWU unions to provide legal services for its members. Specialists in personal injury, accidents at work, employment rights, unfair dismissal, and wills.

  • language https://unionline.co.uk

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