Review Time
I've been buying coffee from this seller semi-regularly for 2-3 years. I’ve enjoyed many delicious coffees in the past, but recently there seem to be quality issues with the roast. In the last few months, I've encountered several coffees that tasted outright poor. I bought a bag of beans that had underdeveloped beans, ruining the taste. Just yesterday, I got a bag that usually is one of my favorites, but many beans appeared scorched, making the coffee taste significantly bitter and unpleasant. I’m not sure if I’m just unlucky, but I’ve faced enough issues recently to consider switching to other roasters for now.
I received a selection of Union's coffees as a gift for Christmas 2023. Unfortunately, the grind was not a match for my espresso machine and the results were poor. A single email to Union and I had a replacement order delivered in no time at all. I thoroughly enjoyed the coffee and was super impressed by the customer service...and I wasn't even the customer!!!
False information sent regarding a shipment, failed to reply to email and had to make 4 calls to eventually speak with them. Admitted that my order hadn't been processed despite email confirmation that it was on its way. Quite deceitful really, they've lost a customer.
The coffee was ok while it lasted, the last couple of months reveals that their systems are terrible though.What's the point of having features like 'skip next order' and 'inactivate subscription' if their systems process your order regardless. 8 weeks or so ago I pressed I wanted to skip the next order on my sub, so was surprised when I got the usual email saying it was 'in the system'. A sharp email to them led to it being stopped.So following that I inactivated the subscription (seems there's no way to cancel it). Guess what, this morning I got the email saying my new order is in the system.They're like an ex who won't take the hint. It's over guys, I just don't trust you anymore. And before you fob me off with excuses about your system making an error... it's your system ****ing up your CX - sort it, it's not a valid excuse!
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Union Hand-Roasted Coffee is a speciality, artisan coffee roaster specialising in exceptional, directly traded coffee. Unique hand-crafted blends and single estate coffees are freshly hand-roasted every day, in small batches. Our coffees are suitable f...
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