Review Time
I chose United because my home was broken into and I honestly couldn't sleep. My stress levels were at maximum and I was becoming a hopeless victim. My friend suggested United because she had a similar story. When the Technician come to do the installation he was very empathetic and understanding. He understood the importance of my questions and made it possible for me to feel like my home was safe again. The whole process gas given me my life back again. Thank you United
I was deceived into believing that if I bought the cameras and NVR that it was mine. Wrong, United Alarm will not give you the super user password. So, if you need to set the clock you need to get United to come and do that for you,dumb!! probably at a cost. These guys want a small fortune for a camera and installation. If you can ever get a quote from these guys. They don't seem too interested in selling any cameras or installation. If I would have known this prior I would have never have purchased this equipment.Been waiting 6 months for a quote to install 3 more cameras. Gave up waiting. I will now get rid of this equipment and camera and purchase one elsewhere that I can upgrade, or make changes myself. Not happy with the customer service. It's like pulling hen's teeth to try and get someone out and that's after I contacted Robert Stevens twice. Still haven't heard from anyone. I bought a sky-bell camera and the things hasn't worked longer than it has, always problems with it.I spent a lot of money for garbage that doesn't work and I can't get anyone out to fix it.
Had several frustrating hiccups for the first week, now solved and things seem to be running smoothly. Will be doing away with the security service as the one night they were sent out to check a false alarm, I sat and waited for at least one hour with no response. When I finally called to ask why no one was getting back to me I was told that they ( security ) will make several calls before they get back to you, really? Therefore if I had not called I may have sat up through the night wondering what had happened,
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United Alarm is a Calgary-based alarm company that offers home security systems, commercial security systems, security cameras, and more. They are locally-owned and operated, ULC-listed, and the Consumer Choice Award Winner for 13 consecutive years. Contact them today for a free security evaluation over the phone or at your house or business.
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