Review Time
Porta's driver and his family team were absolutely brilliant - really, really nice and so helpful and considerate. He even did the heavy lifting of the table top and aligned the pegs in the correct holes for assembly. The collection/delivery was completed very prompt too - table and chairs collected from Seaford at 10am and delivered in Crowborough shortly after 11am.
This was the first time I'd ever used Porta - what a super first-time experience.
Superb - So easy to organise with a well presented and easy to follow ordering website. Correct pricing from the off. Great communications all the way through and items collected and delivered in a very timely manner. All as, or better, than expected. 100% recommendation for this company.
Prompt communication and reasonable quotation from the Porta guys. Needed some decks delivered from London to Leeds and went off without a hitch.
Would recommend and use again.
Exceptional service. Let down at the last minute by DHL saw this company recommended online and received a very competitive quote. I was returning a powered wheelchair that did not meet expectations. The parcel was bulky, heavy and awkward. Excellent communication from Porta via text message. The driver Darren arrived promptly at my property when arranged, took the package and continued for 2 hours to Wakefield, on a Sunday. When he arrived the instructions I had received and passed on were incorrect. We could not raise the recipient, even though they had said they were open from 9-5. Speaking with Darren (lovely guy) we agreed to keep the package on his van, even though he was going into London, and try again on Monday. When it was finally delivered. Rare these days to see such tenacity and genuine great customer service. Thanks to everyone involved for a job well done.
Pick up was a day late. You may well mention the time frame for the pick up. I would expect no less. However, you are being economical with the truth. A pick up time had been given, time taken off work to meet the prescribed time and then no pick up...
I had a job that needed careful moving of vintage loudspeakers between two, relatively out-of-the way places on different sides of the country. Not an urgent job, I could be flexible with dates and take advantage of a very competitively priced service. Would be 5 stars but for the first driver-partner's relative unresponsiveness, who eventually dropped the job late in the day. The help I got from customer service was fast and effective. A second driver was found who communicated his progress well. In the end my items were delivered cheerfully at night with less than 3 hours remaining of my 3 week delivery window! But the job was done within my constraints.
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