uplay.it

4
4 Based on 81 reviews

www.uplay.it: Vendita di Giochi da tavolo, Giochi in Scatola e Giochi di Società, Party Game. I Prezzi più bassi, Il servizio migliore, Una vera Passione....

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Average Rating

4

/
5

81 Reviews

5 Star
68%
4 Star
7%
3 Star
1%
2 Star
2%
1 Star
21%

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Trisha Lewis
Fake shop, customer service doesn't exist

Purchased a product that should have arrived in 3/7 days. Ordered on the 2nd, to date on the 15th no package has yet been delivered. In the previous days, I tried to contact the customer service, however this is non-existent. I tried to use the "contact me" system on the site, to ask for information on the order, however I guess it's fake. Normally, one would also expect a copy of the request for assistance on their email, which never arrived, just like the eventual response. At this point, looking at the contact section of the site, it is declared an online chat, but is not present in any section of the site itself (at this point I started to doubt). I try to contact via the telephone number made available, however (coincidentally) there is no way to get an answer either, as the answering machine is always active (any time, any day). Following multiple failed attempts to contact them on the services they "offered" (for a "faster response" according to them), I sent an email to both of the two shown on the site (one for orders and one for information) to ask for cancellation and refund of the order. Needless to say, I did not receive a response this time either, even though their declared 24 hours were exceeded. Furthermore, on the "terms and conditions" page of the site, in the "payments" section it is stated that the payment of an order would be processed by PayPal, but this is not true. This statement is false. During the payment phase, there is no option to pay via PayPal. So, unfortunately, the only way to "receive" assistance is to contact the fake customer service of the website. I do not understand how this e-shop is still standing.

1
Date of experience: Jan 15, 2025
Milosevic73
is this even a real site?

i ordered an item almost two weeks ago and since then i never heard from them, a confirmation email, a message. i tried to contact the six times with email and phone call but they are like a ghost.

1
Date of experience: Jan 13, 2025
Connor Sanders
They took money, no product, no response

I ordered something from them in December. It's now February and I haven't received what I ordered, and they have not replied to any of my emails. It's a scam site.

1
Date of experience: Dec 30, 2024
No support

No response to several emails for information on an order for which I have no news for 12 days.

1
Date of experience: Dec 28, 2024
Francie
Terrible delay and costumer service

I ordered 2 items, which didn't mention anywhere that they were out of stock. After paying the delivery date changed to 20 days. After 1 month and 2 emails without answer, no tracking info was provided. Thank god i paid through Paypal and got my money back immediately.

1
Date of experience: Dec 13, 2024
Marcie Adams
False stock

False stock! No email response! I had to call in order to get a refund. A month had passed from the order and there was no excuse of why they didn't find my order and why the product wasn't available any longer. After my call the refund was fast. The didn't see my order or my email, or my communication through their site or via Facebook. I don't know what they are doing, but this is not how you do business.

1
Date of experience: Dec 10, 2024
Carly Scott
Awful service

Ordered a game it was actually quite expensive but the only place I could get it from, and the site had so many good reviews. It's meant to be here latest in 2 working days , was ordered weeks ago , still hasn't been posted and the company are now ignoring all my emails. Currently trying to get a £45 refund from my bank. Will not use them again

1
Date of experience: Dec 06, 2024
Beau Wright
Order Scam, still owed a refund.

Ordered item, which their website said was in stock. Chased for 3 weeks, then told it was not in stock. Since then all emails have been ignored and they have not issued a refund. VERY DISAPPOINTED.

1
Date of experience: Dec 01, 2024
Lindor Patterson
Wrong data in the website and impossible to get a refund

Bought an item that had 10 days shipment promise, I contacted them once the time lapses and they informed there was not actual date for the item. 1 month later and 10 emails complaining requesting a refund I haven’t got any reply from them, they disappeared. Even if they eventually refund me it is a terrible experience, the website showing wrong data and then inexistent customer support.

1
Date of experience: Dec 01, 2024
Honor T.
Scam

I placed an order, did not receive the product and now their customer support is not responding.

1
Date of experience: Nov 25, 2024

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Business Details

  • www.uplay.it: Vendita di Giochi da tavolo, Giochi in Scatola e Giochi di Società, Party Game. I Prezzi più bassi, Il servizio migliore, Una vera Passione.

  • email info@uplay.it
  • call 050703372
  • language https://www.uplay.it

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