Review Time
I ordered four copies of a game expansion at the end of January that were listed as “in stock,” but they were not actually ready to ship, which caused delays from the beginning. The overall processing and shipment were slow, and after the parcel was damaged in transit and returned to the sender, communication became difficult.
I was initially informed that a replacement would be sent once the items were back at the warehouse. Instead, a refund was processed without prior notice. When I asked to receive the replacement as originally agreed, this was acknowledged, but I have not received any further information on how to proceed. Since the price on the website has more than doubled, I cannot simply place a new order.
While I fully understand that shipping damage is outside the seller’s control, the main issue for me was the lack of proactive and structured communication. At several stages, clearer updates would have made a big difference — for example, a transparent notice that the item was not immediately ready to ship despite being listed as in stock, regular status updates during the delay, confirmation when the parcel was dispatched, and, most importantly, a clear choice between replacement or refund once the damage was confirmed.
Instead of reacting step by step only when I contacted support, a more customer-focused approach — outlining next steps, timelines, and available options — would have created trust and prevented frustration. Good communication can often compensate for logistical problems; unfortunately, that was the part that felt most lacking in this experience.
EDIT: I have just been informed by the seller that their "supplier can no longer provide the games at that cost", and that is why they decided to "to issue a refund rather than resend the order under new pricing conditions". Again, if they would have just stated that to me in the beginning instead of just issuing a refund into the dark, this would have been completely fine for me.
At the end, it is just an unfortunate situation for both parties as for their side "The parcel was declared lost by the courier and, as it was never returned to us, we already incurred a loss for that shipment."
As they are a small shop, I totally understand their decision, yet again more proactive communication would have made a big difference. If they would have communicated upfront ("acting") from the beginning rather than only reacting, I would have probably given 4 stars despite never receiving the item ...
I ordered four copies of a game expansion at the end of January that were listed as “in stock,” but they were not actually ready to ship, which caused delays from the beginning. The overall processing and shipment were slow, and after the parcel was damaged in transit and returned to the sender, communication became difficult.I was initially informed that a replacement would be sent once the items were back at the warehouse. Instead, a refund was processed without prior notice. When I asked to receive the replacement as originally agreed, this was acknowledged, but I have not received any further information on how to proceed. Since the price on the website has more than doubled, I cannot simply place a new order.While I fully understand that shipping damage is outside the seller’s control, the main issue for me was the lack of proactive and structured communication. At several stages, clearer updates would have made a big difference — for example, a transparent notice that the item was not immediately ready to ship despite being listed as in stock, regular status updates during the delay, confirmation when the parcel was dispatched, and, most importantly, a clear choice between replacement or refund once the damage was confirmed.Instead of reacting step by step only when I contacted support, a more customer-focused approach — outlining next steps, timelines, and available options — would have created trust and prevented frustration. Good communication can often compensate for logistical problems; unfortunately, that was the part that felt most lacking in this experience.EDIT: I have just been informed by the seller that their "supplier can no longer provide the games at that cost", and that is why they decided to "to issue a refund rather than resend the order under new pricing conditions". Again, if they would have just stated that to me in the beginning instead of just issuing a refund into the dark, this would have been completely fine for me.At the end, it is just an unfortunate situation for both parties as for their side "The parcel was declared lost by the courier and, as it was never returned to us, we already incurred a loss for that shipment."As they are a small shop, I totally understand their decision, yet again more proactive communication would have made a big difference. If they would have communicated upfront ("acting") from the beginning rather than only reacting, I would have probably given 4 stars despite never receiving the item ...
I ordered a set of 8 Adventure/Class decks and 2 card sleeve packs for Pathfinder on 6. December from the Cyber Monday sale. It took two weeks to get assembled and then another two weeks to get to Finland. Despite there being a holiday season in between, I would have preferred a faster shipping, especially when I paid 15 euros for it. I get packages from China with free shipping in the same time. That being said, all the items were in the box, including the Brethren of the Coast card game, which I got for buying at least 75 euros worth.
I had a great experience, thanks to Uplay team! I had some questions regarding games, that Uplay helped me clarify very fast and conveniently. It made me sure about my order, and the delivery was very fast and smooth!I only had a tiny issue with a card payment option on the website, it was not accepting any card and giving some generic unclear error message, might be some bug. So I had to pay extra for the cash payment on delivery option.
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