urbenie.com

3.7
3.7 Based on 180 reviews

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Average Rating

3.7

/
5

180 Reviews

5 Star
51%
4 Star
18%
3 Star
4%
2 Star
1%
1 Star
27%

All Reviews

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Review Time

Erol Eriksson
Scam site. Paid for an order and never got an order confirmation. Contacted customer service and the

Scam site. Paid for an order and never got an order confirmation. Contacted customer service and they say they can’t locate my order despite me sharing payment details. Completely unwilling to resolve this despite clear evidence that funds have been moved to their account.

Given they must have access to their bank and hence see the incoming payment I can only assume this is by design and hence a scam.

Don’t let them rip you off too

1
Date of experience: Jan 31, 2026
Orion Parker
Frustrating experience with the return process

My mother-in-law bought a coat as a Christmas gift, but it didn’t fit the recipient. Trying to get a refund has been incredibly frustrating. She is 76, and this return has made her very upset, so she asked for my help. When you email the support team, they don’t accept emails. Instead, you have to open a ticket that promises a response in 72 hours, but there has been no reply. This all began on 12/26, and today is 1/12. Still no response. I would give a rating of 0 if that were possible.

1
Date of experience: Jan 13, 2026
Josephine
Great first experience with an order

This is my initial experience ordering from the service, and I purchased a women's coat. It shipped just two days later, though I haven't received it yet. I'll be able to provide a more detailed review once the coat arrives. The website was user-friendly and straightforward to navigate, and I ended up placing another order just three days later.

5
Date of experience: Dec 12, 2025
Leamon Morris
Great options and nice confirmation emails!

To begin with, I really appreciate the variety available. The confirmation emails are a nice touch. I'll be eager to see the product when it arrives and whether it comes on time. Cheers!

5
Date of experience: Dec 05, 2025
Still waiting for my items

I'm still waiting for my items. I ordered three coats and have not received a tracking number or the products. I'm really disappointed, and the website seems to be down.

1
Date of experience: Dec 05, 2025
Bradley Howard
Positive first experience

To begin with, I appreciate the variety available. The confirmation emails are a nice touch. I’m looking forward to seeing the product when it arrives and hope it comes on time. Peace!

5
Date of experience: Dec 04, 2025
Cathy Ross
My initial purchase experience

This is my first purchase. I will share my thoughts once I receive my items. The purchasing process was smooth, though.

3
Date of experience: Dec 04, 2025
Alexa Sanders
Quick delivery!

I'm thrilled with my coat and pants! Thank you so much for the speedy delivery!

5
Date of experience: Dec 03, 2025
KM71
Great gift idea

Warm clothing is an excellent gift for the holidays and will surely bring joy to everyone.

5
Date of experience: Dec 03, 2025
Wilf
Overall good experience

The experience was nice, but I found the advertised discount of up to 50% misleading, as I only received 5%. Other than that, everything was satisfactory.

4
Date of experience: Dec 03, 2025

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