Review Time
I completely adore this Collagen Hair Mask! The first time I ordered it, the delivery took around 12 days. After trying it twice, the results have been amazing. I loved it so much that I just placed a new order for two masks instead of one, and this time the delivery was much quicker — just 6 days. While it's not a “magic” product and doesn't straighten hair, it hydrates wonderfully, leaving my hair feeling soft, healthy, and well taken care of. For me, it's an outstanding product and absolutely worth buying again.
Beware, do not buy from this company, they are a fraud. The shipping was way off from the start, after 6 weeks I never received my order, when I contacted customer service the next day shipping was updated to delivered at 4:29 am. This was a lie as well my post office has never delivered anything at 4:29 am in my life. They don't even open until 8:00am. The company refuses to refund me. I will be opening an investigation with post office & whatever other actions I can take as this company seems to be doing this way too often. If the company does ever refund me I will take my review down so long as it remains I was not refunded.
A very expensive scam. The videos on social media illustrate the product on hair becoming extremely shiny, soft, silky and straight. Believe me, this is a scam. Whilst it leaves the hair soft and feels silky when on, it works like any high street product - there is no justification for the very expensive price as you can get a similar effect with L'Oréal bond repair or other deep conditioning products. The next day, my hair is a mess where bonding products leave it straight but full bodied. Don't bother unless you want very expensive hair products that don't do what they say on social media.
The worst experience ever! My package was lost and Urcoolest customer service is doing nothing! All they are saying "we are sure that package was delivered". The post office confirmed that the item wasn't delivered to my door and that the seller needs to contact the post office to start investigation, but UrCoolest don't care at all
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