Review Time
I usually love shopping for makeup, but my last visit to Sephora was so frustrating. I bought the Dior Addict Lip Glow in Pink 001 and when I got home, I realized the seal was already broken and it looked like it had been swatched. I tried to exchange it, but the staff wasn’t helpful at all and made me feel like it was my fault. For such an expensive lipstick, this is really unacceptable. Definitely won’t be buying from Sephora again.
My bf bought me 2 items on their site. Only one item is to be ship out and their courier Amex has option of delivering the product or you pick it up in the post office. What is the point of free shipment if they will let you pick up the order instead??? I want to know what happened to the other item but their CS they cannot respond promptly or its like they just do not care. Bad experience. I do not want to try it again. Until now I do not receive the item to be ship out and I do not know where is the other one.
i would like to write follow up review. Bad customer service as they were not able to give a refund for the crappy product they sell. Product bought fenty foundation: it was off coor and cakey like immitation ones from bangkok in tiangge. NEVER BUY from sephora PH . its better to buy from resellers on instagram . cheaper and more legit. like hashtagkikay. i re ordered just to check if its the product that is already modified . so result was the one i bought from hashtagkikay was ok like the ones i used before. It's the product of sephora ph that is faulty . They will pass you on to different customers service people without results in the end. jjust sorry cant do anything about your request. so in the end they will sell crappy products.
Sephora Ph is more expensive than other international sephoras. I can get the same product from resellers for a cheaper price. It was an okay experience ordering from them, the delivery time was not that bad. But that's it, there's nothing special with them. Maybe this December, I'll buy the holiday bundle offerings just because they are a great deal. But the rest, a pass.
I ordered few products from SephoraPH almost 2 moths ago. Received today only. First it was delivered to a wrong address. The whole process was very stressful. But considering the current circumstances around the world with Covid, i was patient with the process. But when I receive the package today, it was so poorly done. Product were literally just in a box, no wrapping nothing. Obviously the products inside were to be damaged. So disappointed. I remember having a good experience with SephoraPH in the past. Such a shame. Doubt i will make a any more purchase with Sephora Philippines anytime soon.
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