Review Time
The customer service I received from Bilt Labs was outstanding! They advise you every step of the way and are professional in the making of the orthotic.My customer agent, Laura, was very helpful and guided the process in a most friendly manner. She kept me apprised of each step and when I needed an adjustment it was handled easily.I would highly recommend them to anyone.
While I chose not to use the insoles in the end, the service was well done from beginning to end and response time to any contact was immediate. It was a no-hassle refund after being given the option to have them reworked. They were comfortable but the cut wasn't quite right and I had no foot issues so not a strong reason to try to keep getting them adjusted. Thank you Laura!
I have been wearing custom orthotics for most of my life and I have never had a pair that fit as well as these. The difference was in their customer service. They responded quickly to every email. They allowed me to make 2 modifications, and this has made all the difference in the way they fit. These are better than anything I have gotten from a podiatrist. I highly recommend them. I am not going anywhere else.
I was taking a trip to Wyoming when I injured my Archille's tendon where it meet the heel bone. Bilt labs was able to rush my insoles order and ship it out to me in time for me to break them in, prior to leaving. Customer service was very helpful, kind, and even rushed the shipment. I would use them again.
They were awesome to work with. The initial set was not quite what I needed or wanted. The set was beautifully done but more arch support was needed. They worked with me to get the arch support just right in a very timely manner. The final product was beautifully completed and just what I wanted. They were professional, friendly, timely, and efficient in completing the work. I recommend them 100 percent.
First, I made a mistake in the order, I called and it was fixed with a smile in her voice.Second, I started a new job and just found out 2 days ago that I was going to be going out of state, (800 miles away), in 10 days. I emailed and asked if there was any chance I’d be able to get the insoles prior to my departure. Laura explained that it is a process but she would see what she could do, 🤯 order shipped today, and I ordered 4 pair, (should mention this was a reorder). Talk about world class customer service, wow.Will also say, I have a bunion, plantar fasciitis and ankle fusion, these are BY FAR, the best insoles I have ever purchased and I’ve tried probably 20-30 OTC insoles, these are made for YOUR FEET.
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Here are Bilt Labs ( Formerly URthotics.com) we provide premium custom orthotic insoles for individuals, doctors, chiropractors and other specialist nationwide.
As a small business located here in the US with over 25 years of custom orthotic experience, we understand the importance of excellent customer service and quality orthotics.
Whether you have Plantar Fasciitis, Flat Feet, High Arches or other foot pain, our team is well versed in creating insoles to help improve your foot health.
Our orthotics are all medical grade and each pair is overseen by our double board certified Podiatrist and made from the molds of your feet for your specific needs.
For any questions feel free to visit:
www.biltlabs.com or @ 888-506-7846
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