Review Time
Out of the 8 sensors I bought, nearly half failed to function. Although the company did send replacements, the process was incredibly time-consuming. Each interaction with customer support involved repeating the same issues, as some sensors would not connect or would lose connectivity shortly after setup. I had to repeatedly go through the lengthy troubleshooting steps of uninstalling and reinstalling the app and toggling Bluetooth. It became clear that the problem lay with the sensors themselves, as a new one connected without any issues initially, while the faulty ones never managed to reconnect despite all efforts.
Having used both the previous model and the current one for several years, I remain frustrated by the inability to calibrate the current device. The inaccurate readings compared to finger stick tests continue to disappoint me. As others have mentioned, the device often reads 10 to 20 units higher, making it unreliable for accurate measurements.
Overall, my experience has been good. While I did encounter some sensor disconnects and occasional signal loss, it wasn't a significant problem or a frequent occurrence. They have consistently lasted the full ten days for me. I do have some concerns regarding their accuracy, but I appreciate not having to prick my fingers as often and receiving immediate, ongoing feedback. Fortunately, my insurance covered the entire cost, which has positively influenced my opinion of the service.
My experience has been largely positive. Although I faced some sensor disconnects and signal loss, it wasn't particularly concerning or frequent. They have consistently lasted the full ten days for me. I do have some questions regarding their accuracy, but I appreciate not having to prick my fingers as often and receiving immediate, continuous feedback. Thankfully, my insurance covered the full cost, which has contributed to my favorable view of the service.
I am three and a half weeks into using the service. This is my second device, and my experience has been entirely positive. I haven't encountered any problems and haven't needed to contact customer support. I love the feedback I receive and am learning a lot. It's truly life-changing for me. The best part is that I didn’t feel the insertion at all. I've already purchased another month's supply. I only wish they were more affordable. If they were, I'd continue using them for a longer time. I also found it easier to have someone else assist with the insertion and taping, as doing it alone was a bit challenging.
When reaching out for customer support, I encountered representatives who seemed to follow a script. If my question wasn't covered, they struggled to assist. The communication was difficult to understand, despite my background in teaching English. When I inquired about their location, they simply stated they were offshore, leaving me with the impression that customers aren't valued. I am now looking for a support service that offers English-speaking representatives.
One sensor appeared to provide fairly accurate readings but didn't even last a week before detaching. The company did send a replacement. However, the next sensor gave wildly inconsistent readings, showing random spikes of 50 mg/dL or more when fasting. The readings didn't align with my known levels or the previous sensor. The first sensor was useful for observing trends, while the second was entirely unreliable. I still have one more left; we'll see. Overall, I wouldn't recommend purchasing this product.
I've never dealt with customer service as unhelpful as this. The glucose monitor might function well, but the support behind it is severely lacking. I faced issues with my subscription and needed to update my payment details, which should have been straightforward. Instead, I was repeatedly told they couldn't assist me and offered no real solutions. After going in circles, their final suggestion was to order from another provider. It's unacceptable for a company selling health-related products to lack proper account management and to dismiss customers needing help. If you're considering this service, be aware that their customer support is not equipped to help when issues arise.
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