Review Time
What a disgraceful company this is. I haven't been able to play on my account for some time now. After contacting support several times, my account is still blocked from playing. They say I have to buy everything again, completely restart. This is truly outrageous. Nothing was done wrong, nor can or will they provide any details. So I know nothing... I can't defend myself or discuss it, because I don't know why. It's just a rip-off to make more money. I am really not happy with this. I used to play a lot, invested a lot of time and built everything up. I had bought everything physically in the past, so I have lost a lot because I can no longer play on my account. For several years now, this company and their support and treatment seem to be far below what they should be. This is really very disappointing.
Want to share something interesting. On February 23rd, two charges of 25,299 KZT each appeared on my card from Battle.net. I haven't touched your platform since 2022, never linked my card, and I have 3D Secure on my Visa - meaning NOTHING should go through without an OTP. Surprise - no OTP, but money is gone. Twice.
I opened a support ticket over 24 hours ago. Radio silence. Great customer service 👏
So let me get this straight - your platform somehow processes payments from cards that were never linked, bypasses 3D Secure verification, and your support can't be bothered to respond? That's not a bug, that's a disaster.
I'm already in contact with my bank, Visa International, and financial regulators in Kazakhstan. I'm also making sure as many people as possible know about this vulnerability so they can protect themselves.
A full refund of 50,598 KZT and an actual explanation would be a great start.
Support Tickets: EU103210713, EU103212423
Issue IDs: #103210713, #103212423
worst security ever got my account taken and cant recover because they have no customer support besides this ai which cant even solve simple issues, greedy as hell always trying to take your money as fast as possible, most games on here are not worth going through the trouble of clicking the install button and most games will make you wanna hurt yourself.
overall if you consider using try jumping off the nearest bridge for a better experience
After my account was hacked, I felt quite anxious. However, once I reached out to the support team, I appreciated their effort to verify my ownership of the compromised account. I was immensely relieved when they restored my access. The representatives were friendly and incredibly patient!
My account was compromised, and I was quite anxious. However, when I discovered how to contact the support team, I was impressed by their dedication to confirming my ownership of the affected account. I felt a huge sense of relief once they restored access to my account. The staff were friendly and exceptionally patient!
I've been a long-time player of these games, but my recent experience with the store and refund policies was incredibly frustrating. I bought a game during a sale but found the upgrade prices outrageous, making it feel unfair. The lack of refunds for DLC and the rigid pricing structure is very consumer-unfriendly. I recommend purchasing games elsewhere for a better experience.
ALL OF THE GAMES ARE COMPROMISED AND INFESTED WITH CHEATERS. STOP WASTING TIME AND UNSUBSCRIBE FROM YOUR SUBSCRIPTIONS TODAY. I HAVE SEEN TEAMS COMPLETELY WIPED OUT IN THE FIRST MINUTE OF MATCHES. THE GAME IS FINISHED AND YOUR COMPLAINTS ARE NEVER ADDRESSED.
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