us

4.1
4.1 Based on 13.7K reviews

Protecting what matters at the heart of every home. We’re Domestic & General—the global experts in protection plan solutions. We look after the things people rely on every day to keep their homes running. In fact, we protect, repair, and care for million...

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Average Rating

4.1

/
5

13.7K Reviews

5 Star
69%
4 Star
7%
3 Star
5%
2 Star
4%
1 Star
15%

Filtered Reviews

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Review Time

Teng Wai Wong
Poor customer experience and service quality

Ordered the items but did not arrive as per. Every day has a new delivery schedule. Its almost 10 days now and without any clue on my items. Annoyed & disappointed!

1
Date of experience: Feb 24, 2022
Leo Iosilevich
The fact that I can't return some of my…

The fact that I can't return some of my purchases is a huge turn off for us and we will most likely never purchase again. There was no clear warnings on the website when purchasing on sale items.

1
Date of experience: Feb 24, 2022
Sidhant
The store sensor was attached to the…

The store sensor was attached to the jacket I received and had to travel miles to the store to get it removed. Very unprofessional

1
Date of experience: Feb 24, 2022
Charles Cunningham
I returned goods that were confirmed as…

I returned goods that were confirmed as received over 1 week ago and requested an exchange for larger size - no confirmation of ship to date - total disconnect- very unacceptable

1
Date of experience: Feb 24, 2022
David Belteton
I love the brand but last two packages…

I love the brand but last two packages were stolen so I can’t give a specific review

5
Date of experience: Feb 22, 2022
Kiesha Wilson
Order a jacket February 4

Order a jacket February 4, it's February 21. Still no jacket. It march 16th, 2022. Still no jacket

1
Date of experience: Feb 21, 2022
Vicky Xu
Awesome products and cool design

Awesome products and cool design! I really like this brand!

5
Date of experience: Feb 21, 2022
Tess Z.
One of my favorite brands

One of my favorite brands, fashionable and very good quality!

5
Date of experience: Feb 20, 2022
Claire
Quick shipping but item was a used return

The shipping was super quick but the jacket I received was a used return - the tag was cut off but knotted back together, and there were strands of hair and lint all over the inside of the fleece lining. I bought this item online and the webpage said no returns for the item so that was disappointing.

4
Date of experience: Feb 20, 2022
Great item, wrong size.

Got my item very quickly, but alas it was the wrong size. Will be looking to swap it out at their nearby store or send it back for the correct size.

3
Date of experience: Feb 20, 2022

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Business Details

  • Protecting what matters at the heart of every home.

    We’re Domestic & General—the global experts in protection plan solutions. We look after the things people rely on every day to keep their homes running. In fact, we protect, repair, and care for millions of household products and appliances each year.

    Operating in the US, the UK, Europe, and Australia, we work with some of the biggest manufacturers and retailers around.

    Plus, we’ve been in business for over 100 years. So our customers—and our partners—know we’ll keep delivering exceptional experiences they can trust. With experts on the ground across the US, our specialist experience in protection plan solutions is unmatched.See more

  • email customersupport@us.domesticandgeneral.com
  • call 8663333134
  • language https://domesticandgeneral.com/us

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