us

4.1
4.1 Based on 13.7K reviews

Protecting what matters at the heart of every home. We’re Domestic & General—the global experts in protection plan solutions. We look after the things people rely on every day to keep their homes running. In fact, we protect, repair, and care for million...

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Average Rating

4.1

/
5

13.7K Reviews

5 Star
69%
4 Star
7%
3 Star
5%
2 Star
4%
1 Star
15%

Filtered Reviews

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Review Time

Julie  G.
Great customer service!

5
Date of experience: Oct 06, 2025
Karen Farley
I have been ordering from Pens.com for…

I have been ordering from Pens.com for years and they never fail on their easy to order, quality, and speedy service

5
Date of experience: Oct 06, 2025
Natalee Hines
Order not completed still

Order not completed still, paid for rushed shipping, and the part of the order delivered was faulty with 86 damaged pens out of the 500 I ordered.

1
Date of experience: Oct 06, 2025
Jessica Disu
Our logo was formatted correctly and…

Our logo was formatted correctly and the order came in a timely fashion.

5
Date of experience: Oct 06, 2025
Dominic M.
Great quality pens

Great quality pens. Fantastic price. Fast delivery.

5
Date of experience: Oct 06, 2025
Eddie
Is oh it’s a pleasure to talk to them

Is oh it’s a pleasure to talk to them. They very thoughtful and do a good job.

5
Date of experience: Oct 06, 2025
KEVIN KONRADE
Customer Service was outstanding.

5
Date of experience: Oct 06, 2025
THERESA HALE
Zack was on the ball and had my proofs…

Zack was on the ball and had my proofs the next morning to me and the flashlights were received within just a couple weeks. Very pleased with the turn around time!

5
Date of experience: Oct 06, 2025
ROSA LOZANO
website easy to navigate

5
Date of experience: Oct 06, 2025
Lorie Spiewak
The flicker pens are very nice quality - a sound purchase.

Nice customer service.

5
Date of experience: Oct 06, 2025

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Business Details

  • Protecting what matters at the heart of every home.

    We’re Domestic & General—the global experts in protection plan solutions. We look after the things people rely on every day to keep their homes running. In fact, we protect, repair, and care for millions of household products and appliances each year.

    Operating in the US, the UK, Europe, and Australia, we work with some of the biggest manufacturers and retailers around.

    Plus, we’ve been in business for over 100 years. So our customers—and our partners—know we’ll keep delivering exceptional experiences they can trust. With experts on the ground across the US, our specialist experience in protection plan solutions is unmatched.See more

  • email customersupport@us.domesticandgeneral.com
  • call 8663333134
  • language https://domesticandgeneral.com/us

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