us

4.1
4.1 Based on 13.7K reviews

Protecting what matters at the heart of every home. We’re Domestic & General—the global experts in protection plan solutions. We look after the things people rely on every day to keep their homes running. In fact, we protect, repair, and care for million...

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Average Rating

4.1

/
5

13.7K Reviews

5 Star
69%
4 Star
7%
3 Star
5%
2 Star
4%
1 Star
15%

Filtered Reviews

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Review Time

Steven Ryan Gale
Order expedited quickly and arrived…

Order expedited quickly and arrived promptly. Much appreciated! Product is of quality.

5
Date of experience: Dec 29, 2021
Excellent quality products and fast…

Excellent quality products and fast shipping!

5
Date of experience: Dec 29, 2021
Theadora Kelly
Love everything I ordered for my ski trip!

Great products. Reasonable prices. Everything I ordered looks great and fits well.

5
Date of experience: Dec 29, 2021
Maria
Very fast shipping and delivery

Very fast shipping and delivery. 4 stars because no phone customer service available.

4
Date of experience: Dec 29, 2021
Barbara
Great service

Great service. Your products are incredibly well constructed! My young adult son, has one of your hoodies that I purchased three years ago, and wears it ALL THE TIME during cooler weather. He loves it! So, I recently bought him another one, and he IMMEDIATELY began wearing the new one!Thanks for making a durable product!

5
Date of experience: Dec 29, 2021
Christian P
Can’t order online, service desk takes too long. Orders lost or stolen.

I ordered something in store for home delivery. First, I know there must be something wrong with Superdry’s online systems. It’s impossible to order anything online without getting errors. I’ve tried different payment methods and browsers..nothing. I drove to a store to see if they could order it for me. Once that was done I received no updates for days regarding order. Finally I’m told my order was canceled and I’m getting a refund. You can see why this is frustrating? I’ve seen multiple negative reviews about superdry service and lack of honesty regarding deliveries on social media. Also, I waited over an hour to chat with someone online. How’s that possible for a big brand store? I was told my order was damaged? Or lost.. I like superdry products, but I’m weary of purchasing online again. And i don’t believe I’d drive to a store just to order something online for delivery just for it to get cancelled a 2nd time.

2
Date of experience: Dec 29, 2021
Cheryl Zhang
I love it

I love it! Please keep this good quality

5
Date of experience: Dec 29, 2021
Brenda Soldano
Size confusion worked out!

It was a gift to my sister and she absolutely loved the Varsity jacket! I thought I messed up on sizing and was ordering a EU10 which is a 6 US and after talking to my nephew I realized it was going to be too small. You can’t amend orders so I figured she can switch it out after she receives it. Well when she called to thank me I asked..is it too Small? She said “Omg it fits perfect, it’s a US size 10”. So know if you’re on the US site it’s US sizes not EU or anything else. She told me she’s so happy I got her the size 10 because everything in her cart was a size 8 which would have been too small. I recommend in the Varsity jackets going up one size. My sister is a M 6/8 normally. Quality she said is great!

5
Date of experience: Dec 29, 2021
Juan Alvarez
Good

Great quality on the products.

5
Date of experience: Dec 29, 2021
customer
Fantastic product and speedy delivery!

5
Date of experience: Dec 29, 2021

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Business Details

  • Protecting what matters at the heart of every home.

    We’re Domestic & General—the global experts in protection plan solutions. We look after the things people rely on every day to keep their homes running. In fact, we protect, repair, and care for millions of household products and appliances each year.

    Operating in the US, the UK, Europe, and Australia, we work with some of the biggest manufacturers and retailers around.

    Plus, we’ve been in business for over 100 years. So our customers—and our partners—know we’ll keep delivering exceptional experiences they can trust. With experts on the ground across the US, our specialist experience in protection plan solutions is unmatched.See more

  • email customersupport@us.domesticandgeneral.com
  • call 8663333134
  • language https://domesticandgeneral.com/us

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