Review Time
Out of nowhere, the company has announced its decision to shut down the service it provided. Initially, I was very pleased with the service for nearly two years, but then I received a notification stating that all accounts would be terminated by January. I would have appreciated an explanation for this decision, so I reached out to customer support, but received no response. Essentially, I was informed only that the service is closing, with no reasons or answers to my inquiries. I am quite disappointed.
They keep insisting that my December payment was made, but it actually pertains to November. I also receive SSI, and when I inquired about that, I was informed it was processed on November 24th, yet it doesn't appear on my statement. I've reported this to the authorities, including the office of the inspector general for the relevant agency, the federal trade commission, and the consumer financial protection bureau. Additionally, I will be filing a complaint with the FDIC against the company involved.
It started back in early October when I discovered my inability to transfer my money from my Charlie account to another bank to pay my monthly bills I needed to go to an ATM. I am a 70 year old senior veteran who lives on a fixed income where a $100.00 loss could mean loss of groceries for part of the month. When I was shorted $100.00 at a Charlie assigned ATM. At that time I wrote a negative 2 star review that caught the attention of the Charlie team. After speaking to a representative of the bank I agreed to remove my review. Since they seemed to be genuinely willing to help me in these two matters. They issued a $100.00 reimbursement for my loss at their assigned ATM and a commitment to rectify my inability to transfer my money. Now in November I now have the able to transfer my money,however they took back the $100.00 from my account with no exclamation as to why. I was actually shorted $100.00 at assigned ATM.Kathlene T, has worked diligently to help me and solve these issues. I am now able to transfer money to different accounts. THANKS KATHLENE
The ONLY downside I feel with Charlie is the wait time for customer service. I have begun to keep my place in line and have them call me back and that is working better. Frankly, I don't think there are many operations like Charlie that run any faster. I do think that they need more phones or people or both...something... so that they are not losing customers due to that problem.The good news is that the charges are minimal. I came to Charlie through Social Security because I have my retirement funds direct-deposited into Charlie. This is how they began and I came from a credit union that was taking hundreds of dollars because my funds would hit on different days.
I’ve had to reach out to Charlie for help in the past on various topics! The helpdesk people were always courteous and helpful with their expediting process of fixing issues I’ve had.I’ve switched from my original banking to Charlie because I’m on SSI and it helps me tremendously that I receive my SSI check days earlier then I had with other banks!So yes I highly recommend Charlie Financial!
I feel like my information and Social Security are secure with Charlie. Since there are a lot of fraud cases going on with Social Security, I feel like my information and money are safe. They know who I pay every month, and if they’re not sure, they ask me, and that in itself makes me feel secure. When I call for help, they’re very courteous and well-informed, so I thank Charlie for all that they do for the people who use them.
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Charlie is a banking solution designed for people 62 and older and receiving Social Security benefits. Charlie gives you more for your money, fraud protection to keep it safe, and delivers it with an experience that’s relatable and respectful.
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