Review Time
My package arrived with nothing in it. It took days for customer service to contact me back and finally redispatch a replacement. I received notification today that it shipped and it’s the wrong size! I’m waiting to chat with customer service. It’s a simple issue that could be resolved over the phone in a few minutes. It’s turned into a lengthy process.
I’m only giving two stars because you guys have the worst customer service I have ever experienced. Your automatic response system is the most precarious of all the platforms and there’s never someone available to reach the customer even when I was going to do something as simple as adding information to the address I had put because your system didn’t allow me to put it in first instance. I love superdry clothes but that’s something that you should have in consideration thanks
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Protecting what matters at the heart of every home.
We’re Domestic & General—the global experts in protection plan solutions. We look after the things people rely on every day to keep their homes running. In fact, we protect, repair, and care for millions of household products and appliances each year.
Operating in the US, the UK, Europe, and Australia, we work with some of the biggest manufacturers and retailers around.
Plus, we’ve been in business for over 100 years. So our customers—and our partners—know we’ll keep delivering exceptional experiences they can trust. With experts on the ground across the US, our specialist experience in protection plan solutions is unmatched.See more
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