us

4.1
4.1 Based on 13.7K reviews

Protecting what matters at the heart of every home. We’re Domestic & General—the global experts in protection plan solutions. We look after the things people rely on every day to keep their homes running. In fact, we protect, repair, and care for million...

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Average Rating

4.1

/
5

13.7K Reviews

5 Star
69%
4 Star
7%
3 Star
5%
2 Star
4%
1 Star
15%

Filtered Reviews

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Review Time

Janet Robinson
Haven’t received my order

I ordered my coat on November 4th. It was set to arrive November 10th and I haven’t received it. I tried to call the customer service number and there was no answer.

1
Date of experience: Nov 19, 2021
Bianca Canzius
I was impressed with the delivery time…

I was impressed with the delivery time which was super fast, also my son loves his jacket

5
Date of experience: Nov 19, 2021
Julius Vilbar
I ordered some items online and I was…

I ordered some items online and I was really very pleased!All the items have a perfect fit and the quality is unquestionable!.

5
Date of experience: Nov 18, 2021
Philip Walz
My order never arrived

1
Date of experience: Nov 18, 2021
Chet Lynch
More than Happy!

I had been looking for a great looking, warm winter coat - more specifically a parka to get me through winter. I had been online shopping for literally months, but nothing I looked at stood out. I looked at quite a few of the most common brands and soon discovered their clothing was more about how big can I display my brand name or logo across the material than a focus on style, form and function. I like a clean, youthful modern aesthetic and stumbled across Superdry quite literally by chance.Almost immediately, I was drawn to the clothing and really liked the variety and design of the winter coats. After making my purchase, I was surprised with the better than expected arrival of my order. I am 6' x 2" tall, weighing approximately 180lbs. I ordered the XL, as the clothing appears to wear small. The coat fits perfectly! The fit and construction is exceptional and I anticipate this coat will last me many years! I will be shopping from Superdry again in the future! Thanks for the excellent service to date!

5
Date of experience: Nov 18, 2021
Desmond Persaud
I love my new cross-body bag!

I love my new cross-body bag! It's exactly what I was looking for.

5
Date of experience: Nov 18, 2021
Rochelle Thomas
Item never came

I ordered an item on 11/8 and it says it was delivered on 11/15 but nothing. I have had the hardest time trying to reach anyone over the phone. There is no customer service. Not happy at all.

1
Date of experience: Nov 18, 2021
David Heuss
Horrible service

Horrible service! I still have not received my package and I can’t find an 800 number for a customer service Representative.When you go to their website there’s not even a health center to let the company know! Maybe this review or make them reach out to me as I have no idea how to get a hold of them what a crazy thing!I even called the local superdry store and they don’t have an 800 number for me.do not order from this company!

1
Date of experience: Nov 18, 2021
Jordyn Bernard
Ordering was very easy and shipping was…

Ordering was very easy and shipping was very fast for standard!

5
Date of experience: Nov 18, 2021
Jessica Chekaldin
I love SUPERDRY !!!

I love SUPERDRY !!!! The style and the fitting is perfect. i’ll keep buying from you.

5
Date of experience: Nov 18, 2021

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Business Details

  • Protecting what matters at the heart of every home.

    We’re Domestic & General—the global experts in protection plan solutions. We look after the things people rely on every day to keep their homes running. In fact, we protect, repair, and care for millions of household products and appliances each year.

    Operating in the US, the UK, Europe, and Australia, we work with some of the biggest manufacturers and retailers around.

    Plus, we’ve been in business for over 100 years. So our customers—and our partners—know we’ll keep delivering exceptional experiences they can trust. With experts on the ground across the US, our specialist experience in protection plan solutions is unmatched.See more

  • email customersupport@us.domesticandgeneral.com
  • call 8663333134
  • language https://domesticandgeneral.com/us

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