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4.1
4.1 Based on 13.7K reviews

Protecting what matters at the heart of every home. We’re Domestic & General—the global experts in protection plan solutions. We look after the things people rely on every day to keep their homes running. In fact, we protect, repair, and care for million...

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Average Rating

4.1

/
5

13.7K Reviews

5 Star
69%
4 Star
7%
3 Star
5%
2 Star
4%
1 Star
15%

Filtered Reviews

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Review Time

Roshal Lamp
I received my pens in a very short…

I received my pens in a very short time. They are really nice and love the way they write.

5
Date of experience: Oct 04, 2025
Ed Smith
Easy to make custom hats

Easy to make custom hats, delivered timely, hats are great quality and everyone enjoyed receiving their hats 🤙🤙

5
Date of experience: Oct 04, 2025
Robert McInnes
The selection of products is great

The selection of products is great, as is the ease of navigating your website.

5
Date of experience: Oct 04, 2025
TOMMY ANDERSON
Very disappointed with the service and quality of the merchandise

I am very disappointed with the service. I’ve been getting the quality of what I got was nowhere near with the picture look like they sent me an email and I’m getting nowhere with satisfaction.

1
Date of experience: Oct 04, 2025
MICHELLE HOYOS
Promote your business

The exact pen I wanted. Good quality.

5
Date of experience: Oct 04, 2025
Robert G Ouellette
Everything went the way it was suppose…

Everything went the way it was suppose to.

5
Date of experience: Oct 04, 2025
Cindy Rubenstein
Happy Customer

I am happy with their service and the products that I received.

5
Date of experience: Oct 04, 2025
CustomerJanetS
The product is great

The product is great! Apparently it's a delivery date was not so great. I got home from workTo find 3 boxes had been sitting on my porch in pouring rain. Not exactly sure when they were delivered, But when I picked up each box they were dripping with water. Left them sealed and took a week to dry them. Opened yesterday and most of the envelopes are all sealed shut but calendars appear to be okay. So I guess I just have bad timing since it doesn't rain that often in utah

4
Date of experience: Oct 04, 2025
GARY LUPTON
Excellent!!

5
Date of experience: Oct 04, 2025
Susan Harrison
Ordered pens with imprinting - Inlegible. UPDATE - positive response

Ordered pens with imprinting. NOT realizing the font would soooooo small with 3 lines of print - that it is inlegible. Its embarassing to hand out to anyone! And those I do hand it out to - I explain NOT TO ORDER FROM PENS.COM You should warn people that one line is legible and 2 or more lines will compromise. OR do NOT offer more than one line!! Like Vista Print doesUPDATE: Pens.com responded positively to investigate the printing issue. I submitted photos and they reimbursed me. I would consequently give them another chance in the future. I appreciate their proactive response and action.

1
Date of experience: Oct 04, 2025

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Business Details

  • Protecting what matters at the heart of every home.

    We’re Domestic & General—the global experts in protection plan solutions. We look after the things people rely on every day to keep their homes running. In fact, we protect, repair, and care for millions of household products and appliances each year.

    Operating in the US, the UK, Europe, and Australia, we work with some of the biggest manufacturers and retailers around.

    Plus, we’ve been in business for over 100 years. So our customers—and our partners—know we’ll keep delivering exceptional experiences they can trust. With experts on the ground across the US, our specialist experience in protection plan solutions is unmatched.See more

  • email customersupport@us.domesticandgeneral.com
  • call 8663333134
  • language https://domesticandgeneral.com/us

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