us

4.1
4.1 Based on 13.7K reviews

Protecting what matters at the heart of every home. We’re Domestic & General—the global experts in protection plan solutions. We look after the things people rely on every day to keep their homes running. In fact, we protect, repair, and care for million...

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Average Rating

4.1

/
5

13.7K Reviews

5 Star
69%
4 Star
7%
3 Star
5%
2 Star
4%
1 Star
15%

Filtered Reviews

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Review Time

D Burrage
Thoroughness

Erik was thorough in his job. He listened to me and to the sound my fridge was making and knew what part needed to be fixed. I was grateful for his thoroughness. My fridge is back to working efficiently.

5
Date of experience: Oct 01, 2025
P. Lynn
Good repair but need clean up after

The repair technician was very, kind, personable, and knowledgeable. He fixed my range and my freezer light in one visit. However, the only thing I noticed that I did not care for was, he left fingerprints all over my stainless steel that I had just cleaned the day before. The company that he works for, I will not mention the name, they need to give their techs stainless steel cleaner when they go to the homes so they can finish the job properly.

4
Date of experience: Oct 01, 2025
Jason Karr
Great service and products

Great service and products. I will definitely be doing business with them again! Thank you so much for everything!

5
Date of experience: Oct 01, 2025
Matt
I have had Steel Blue boots for years

I have had Steel Blue boots for years. When I moved from Australia to the USA, I packed my 2year old boots to come with me. They have done it tough, working as an electrician and now in HVAC. I was so glad when I found the USA site and got a new pair of the Southern Cross boots straight away. The pricing was fair. The shipping was fast and delivered in perfect condition. But most of all the boots were of the exact same quality and build that I had for years. Very happy customer

5
Date of experience: Oct 01, 2025
Denngravic
Best working socks available

Best working socks available, and at a great price. Nice and thick so they last longer than others.

5
Date of experience: Oct 01, 2025
customer
I love the option of financing

I love the option of financing. Thank you

5
Date of experience: Oct 01, 2025
Todd Michael Rich
Continuous Spam Marketing Emails

Unable to unsubscribe from their daily marketing emails. Everytime I try, their website says the unsubscribe function isn't working. It's been like this for WEEKS! Talked to them thru their chat and no one could help me. Super frustrated. Horrible service.

1
Date of experience: Oct 01, 2025
Jonathan Schellhorn
Fast and convenient!

Order was fast and convenient. Our rep did a great job.

5
Date of experience: Oct 01, 2025
Real Life Counseling, LLC
ALWAYS THE BEST

ALWAYS THE BEST! You’re the only people I’ve used for many years. Thank you!!

5
Date of experience: Oct 01, 2025
sav_customer
Very good company service.

I placed two orders with Pens. Received the first one very quickly. i Ordered the second order last week, and now waiting for it to be shipped.Thank you,

4
Date of experience: Oct 01, 2025

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Business Details

  • Protecting what matters at the heart of every home.

    We’re Domestic & General—the global experts in protection plan solutions. We look after the things people rely on every day to keep their homes running. In fact, we protect, repair, and care for millions of household products and appliances each year.

    Operating in the US, the UK, Europe, and Australia, we work with some of the biggest manufacturers and retailers around.

    Plus, we’ve been in business for over 100 years. So our customers—and our partners—know we’ll keep delivering exceptional experiences they can trust. With experts on the ground across the US, our specialist experience in protection plan solutions is unmatched.See more

  • email customersupport@us.domesticandgeneral.com
  • call 8663333134
  • language https://domesticandgeneral.com/us

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